At a Glance
- Tasks: Provide clerical support and assist customers with their enquiries at the crematorium.
- Company: Newport City Council, a supportive and community-focused organisation.
- Benefits: Competitive pay, 37 hours per week, and opportunities for training.
- Other info: Join a team that values empathy and teamwork in a dynamic environment.
- Why this job: Make a meaningful impact by helping families during difficult times.
- Qualifications: 5 GCSEs or NVQ Level 2, plus customer service experience.
The predicted salary is between 27600 - 27600 £ per year.
Job Category: Admin & Clerical
Location: Telford Street, Newport, NP19 0ES, Newport City Council
Hours Per Week: 37.00
Pay: £13.26 per hour
JOB PURPOSE
The main purpose of the post is to provide clerical and administrative support to the team leader and to assist customers with their enquiries.
KEY RESULT AREAS
- To communicate in person, by telephone and in writing with customers and partners of the crematorium.
- To carry out a range of administrative tasks, including those associated with cremations.
- To receive payment for crematorium services, issue receipts and keep records in compliance with the Council's financial regulations.
- To assist the team leader in building and maintaining effective relationships with the crematorium's partners, such as funeral directors, officiants and suppliers of goods and services.
- To assist customers with enquiries relating to funerals and memorials.
- To undertake such other duties of a related nature as may be required for the proper and successful operation of the crematorium.
This job description sets out the main result areas of the post at the date when it was drawn up. Such duties may vary from time to time without changing the general character of the post or the level of responsibility. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the post.
Qualifications
- Minimum of 5 GCSEs (A-C) or NVQ Level 2 or relevant experience.
- Ideally working towards ICCM Crematorium Certificate.
Knowledge
- Minimum of two years relevant experience of dealing directly with customers and partners.
- Willingness to undertake first aid training.
Experience
- Able to communicate effectively both verbally and in writing with customers, partners and colleagues.
- Able to plan and organise workloads and ensure completion of work to agreed standards.
- Able to show an understanding and sympathetic attitude towards the bereaved.
- Familiarity and competence with Windows based software.
- Literacy and numeracy skills.
EXPECTED BEHAVIOURS & VALUES
- Encourage and support others as part of a team.
- Give guidance and advice to others.
- Grow positive working relationships.
- Recognise and use best practice to solve problems.
- Take initiative to suggest improvements, sharing this constructively.
- Communicate openly, being straightforward with people to generate trust and confidence.
- Follow procedures and rules.
- Give feedback where these can be improved.
- Honestly reflect on my personal style and its impact on others and develop my skills so I can adapt my style as appropriate.
Business Support Officer (Grade 4) in Newport employer: Career Choices Dewis Gyrfa Ltd
Newport City Council is an excellent employer, offering a supportive work culture that values teamwork and open communication. As a Business Support Officer, you will have the opportunity to make a meaningful impact in the community while benefiting from professional development and training, including first aid. Located in Newport, the council provides a stable environment with competitive pay and a commitment to employee well-being.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer (Grade 4) in Newport
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the crematorium or local councils. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've effectively communicated with customers or handled administrative tasks. This will help us see how you fit into the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Support Officer (Grade 4) in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and partners, it’s essential to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Your Customer Service Experience:We’re looking for someone with a knack for dealing with customers, especially in sensitive situations. Make sure to mention any relevant experience you have in customer service, particularly if it involved providing support or assistance to those in need.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key result areas and responsibilities of a Business Support Officer. This will help you tailor your answers to show how your skills and experience align with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of communication with customers and partners, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle customer enquiries or difficult situations. This will boost your confidence and help you convey your understanding and sympathetic attitude towards the bereaved.
✨Showcase Your Organisational Skills
Be prepared to discuss how you plan and organise workloads. Think of specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlighting your ability to keep records and comply with financial regulations will also demonstrate your attention to detail.
✨Emphasise Teamwork and Initiative
This role requires building effective relationships and supporting others. Be ready to share examples of how you’ve encouraged and supported team members in previous roles. Also, think about times when you took the initiative to suggest improvements or solve problems, as this shows you’re proactive and engaged.
