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- Tasks: Join our team as a Station Enquiry Officer, providing excellent customer service and problem-solving.
- Company: Be part of a supportive and diverse policing service at Newport Central station.
- Benefits: Enjoy generous leave, wellbeing support, gym access, and flexible working options.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and the ability to handle sensitive situations.
The predicted salary is between 24000 - 28000 £ per year.
An exciting opportunity has arisen to join our Station Enquiry Office team in a resilience role in a full‑time position. You will be based at Newport Central station. This is a very challenging role, however very rewarding. The role will be 6 days on, 4 days off with weekend working included.
Key Skills Required:
- Excellent customer service, problem solving and critical thinking skills in a fast‑paced environment.
- Ability to deal with vulnerable victims and handle sensitive information.
- Excellent listening skills and attention to detail when creating incident logs.
- Capability to work as part of a team and independently.
Benefits:
- Generous annual leave entitlement of 29 or 30 days (plus 8 bank holidays).
- Employee Assistance Programme and a range of wellbeing support programmes.
- Free access to on‑site gyms.
- Discounts from various retailers via the Blue Light Scheme and Vectis Card.
- Cycle to Work Scheme.
- Hybrid/Agile working (role dependent).
- Flexible working opportunities.
- Local government pension scheme.
- Range of support networks.
- Generous maternity, paternity and adoption leave entitlements.
- Generous sick pay provisions.
- Option to become a member of UNISON, the public service union.
Diversity and Welsh Language:
To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities. We are a Welsh‑speaking policing service and welcome applications from candidates with Welsh language skills.
Disability Confident Employer:
We are recognised as a disability‑confident employer, aiming to recruit and retain disabled people and those with health conditions for their skills and talent. You can indicate on your application form whether you require any support or adjustments to enable you to do the job or to assist you with your application.
Locations
Station Enquiry officer in Newport, Wales employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Enquiry officer in Newport, Wales
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Newport Central station and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've provided excellent service or solved problems. We want to hear those stories!
✨Tip Number 3
Be ready for situational questions! Prepare to discuss how you'd handle sensitive situations or deal with vulnerable individuals. Show us your critical thinking and problem-solving skills in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Newport Central station.
We think you need these skills to ace Station Enquiry officer in Newport, Wales
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service experience in your application. We want to see how you've handled challenging situations and provided support to customers, especially in fast-paced environments.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure your incident logs or examples are well-structured and easy to read.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Share specific examples of how you've tackled problems in the past, especially those that required critical thinking and sensitivity.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role at Newport Central station.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role
Familiarise yourself with the Station Enquiry Officer role. Understand the key skills required, like customer service and problem-solving. Think of examples from your past experiences that showcase these skills.
✨Practice Active Listening
Since excellent listening skills are crucial, practice active listening techniques. During the interview, show that you can listen carefully by summarising what the interviewer says before responding.
✨Prepare for Scenario Questions
Expect questions about handling sensitive situations or dealing with vulnerable individuals. Prepare specific scenarios where you've successfully navigated similar challenges, highlighting your critical thinking and empathy.
✨Show Your Team Spirit
This role requires teamwork as well as independent work. Be ready to discuss how you’ve collaborated with others in the past. Share examples that demonstrate your ability to work well in a team while also being self-sufficient.