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- Tasks: Provide essential telephone and administrative support to court users in a fast-paced environment.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Flexible working options, comprehensive training, and opportunities for career growth.
- Why this job: Be part of a team delivering justice and supporting individuals in challenging situations.
- Qualifications: Strong communication skills, attention to detail, and a desire to help others.
- Other info: Dynamic role with a supportive team and a focus on personal development.
The predicted salary is between 24000 - 36000 £ per year.
Our Courts & Tribunals Service Centre (CTSC) Support Officers play a critical role providing excellent telephone and administrative support to court users. Our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.
About us: HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role: The CTSCs deliver their services through several Jurisdictions known as service lines. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings. Your work will be predominately telephone-based, taking inbound calls from the public and legal representatives and returning calls as required. You will also use email and webchat and undertake general administrative work. Working in a small team you will be supported by a Team Leader and, alongside our in-depth training programme, will have access to our ‘knowledge bank’ (guidance document) to assist in your role.
You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. Customers calling the CTSCs are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding. This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively. You will need to be resilient, keen to learn, and have the IT skills to adapt to new systems and technologies, as we’re constantly investing in digital solutions to improve the way we deliver justice.
Your skills and experience: With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able to adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
Further details: The office is open Monday-Friday from 8am to 6pm. Standard full time working hours are 37 hours per week (9am-5pm). HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. Part time employees will need to work at least 3 days per week. Mondays and Fridays are unlikely to be approved for non-working days due to current business need. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are relative to particular service lines and will only be available when it has been established that delivering the service from home can be done effectively.
Training: There is a 1-week induction that is full time but can be worked from home, following this a full-time 7-week training academy will commence, this is office based / in person.
14734 - Support Officer - Stoke in Newchurch employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14734 - Support Officer - Stoke in Newchurch
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the CTSC's services and the types of cases they handle. This will help you speak confidently during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing support over the phone, try role-playing with a friend or family member. This will help you get comfortable handling sensitive conversations and responding to various scenarios.
✨Tip Number 3
Show off your empathy! When preparing for interviews, think of examples where you've helped someone in a tough situation. Highlighting your ability to connect with people will make you stand out as a candidate who truly cares.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the HMCTS team. Plus, it’s super easy to do!
We think you need these skills to ace 14734 - Support Officer - Stoke in Newchurch
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can make a difference in people's lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to the job description, especially around communication and support roles, as this will help us see why you’re a great fit!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping it concise. Avoid jargon and get straight to the point about your qualifications and what you can bring to the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Officer role and the services provided by the Courts & Tribunals Service Centre. Familiarise yourself with the different service lines and think about how your skills can contribute to delivering excellent support to court users.
✨Showcase Your Communication Skills
As a Support Officer, you'll be dealing with sensitive matters over the phone. Practice articulating your thoughts clearly and empathetically. Consider role-playing common scenarios you might encounter, so you can demonstrate your ability to handle calls with professionalism and understanding during the interview.
✨Demonstrate Resilience and Adaptability
This role requires resilience and the ability to adapt to new systems. Be prepared to share examples from your past experiences where you've successfully managed stressful situations or learned new technologies quickly. This will show that you're ready for the fast-paced environment of the CTSC.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position aligns with your career goals.
