At a Glance
- Tasks: Design modern IT architecture for major digital transformations and user-friendly services.
- Company: Join a leading organisation driving digital change across Europe.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of an exciting transition to a multi-channel contact centre.
- Why this job: Shape the future of digital services and make a real impact on millions.
- Qualifications: Experience in contact centre technologies and strong stakeholder communication skills.
The predicted salary is between 68205 - 77368 £ per year.
Do you want to work collaboratively designing modern IT architecture for some of the largest digital transformations in Europe? Do you want to help support millions of our claimants by designing user-friendly digital services? If so, these roles may be perfect for you!
We are looking for experienced Lead Technical Architects with a specialism in Contact Centres who are confident working on products and services in a complex digital environment, where you’ll be supporting major initiatives within DWP Digital. You will collaborate with colleagues and stakeholders across DWP Digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices.
The roles will include the design, oversight and architecture governance of IT solutions that support DWP customers. The Digital Channels Team has an opportunity for a Contact Centre Architect to lead the architecture design for its Digital Channels Contact Centre (DC3). This role will play a key part in transitioning from a traditional voice only “call centre” to a leading multi-channel “contact centre”, with the ultimate intention of providing an omni-channel environment.
You will be suited to this role if you have experience in NiCE CXOne contact centre technologies. As well as the underlying Contact Centre technology, the role is wide ranging encompassing IVR, moving to a more “conversational” style IVR, voice recording, WFM / WFO, and integrations to existing DWP systems as well as new platforms as they come online. This is an exciting time to join us. You’ll shape the future and support our mission to deliver exceptional products and services that work for everyone.
A Lead Technical Architect (Solutions) leads at the highest level and is responsible for making sure the strategy is agreed and followed. At this role level, you will:
- Network and communicate with senior stakeholders across organisations.
- Proactively seek opportunities for digital transformation.
- Support multiple teams, finding and using best practice and emerging technologies.
- Inspire other architects and help them understand how to deliver the goals of the organisation.
- Be responsible for governance, solving complex and high risk issues or delivering architecture design.
Lead Technical Architect in Newcastle upon Tyne employer: Career Choices Dewis Gyrfa Ltd
As a Lead Technical Architect at DWP Digital, you will be part of a forward-thinking team dedicated to transforming digital services for millions of users across Europe. Our collaborative work culture fosters innovation and professional growth, offering you the chance to lead significant projects in a supportive environment. With a focus on employee development and a commitment to delivering exceptional services, DWP Digital stands out as an excellent employer for those seeking meaningful and impactful work.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Technical Architect in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Career Choices Dewis Gyrfa Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Career Choices Dewis Gyrfa Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Career Choices Dewis Gyrfa Ltd!
✨Direct Apply to Career Choices Dewis Gyrfa Ltd
Let's not forget to apply directly through the Career Choices Dewis Gyrfa Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead Technical Architect in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Career Choices Dewis Gyrfa Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Career Choices Dewis Gyrfa Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
