At a Glance
- Tasks: Support vulnerable customers and ensure the safety and cleanliness of the building.
- Company: Join a supportive team dedicated to making a difference in people's lives.
- Benefits: Enjoy 34 days holiday, health cash plan, and access to discounts on travel and tech.
- Other info: Flexible night shifts with training and development opportunities in an inclusive workplace.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a calm approach under pressure are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
Pay: £13.45 per hour or £26,300 per annum (pro rata)
Hours: part-time (18.75 hours per week) 20:15–07:20am (night shift)
Location: Cedar House, Newcastle upon Tyne
Responsibilities
- Provide first line support to vulnerable customers when the wider team or their support network is unavailable
- Maintain health and safety of the building, including patrols to check fire doors and secure premises
- Investigate suspicious activity and raise alarms to engage emergency services when required
- Ensure the premises remain clean and tidy, including basic custodial duties such as mopping and sweeping
- Use technology to monitor CCTV, update records, and communicate with colleagues
Qualifications & Skills
- Calm under pressure with strong communication skills
- Ability to recognize potential problems and intervene sensitively
- Experience supporting vulnerable or public service populations is a plus
- Sociable, interested in people’s stories, and enjoys learning about others
- Attention to detail and keen eye for behavioural changes
- Improved use of technology for CCTV monitoring and record keeping
- Enhanced DBS check (employer paid)
Benefits
- 34 days of holiday (increasing to 39 days including bank holidays and a personal day)
- Health Cash Plan covering dental, opticians, prescriptions, and more
- Matching pension contribution (up to 7%) and life insurance of 3x basic salary
- Instant pay access with Stream benefits and access to 800+ discounts on shops, travel, tech, and more
- Training and development in a supportive and inclusive workplace
Practical Information
- Working on a rolling rota between 20:15 and 07:20
- Regular training and team meetings during the day for night workers
- Need to use CCTV monitoring equipment, update records, and communicate with colleagues
- Required to carry out basic custodial tasks (mopping, sweeping)
Inclusion Statement
We welcome applicants from all backgrounds and are committed to creating an inclusive working environment. For reasonable adjustments, please email TPBN1_UKTJ.
Housing Concierge in Newcastle upon Tyne employer: Career Choices Dewis Gyrfa Ltd
As a Housing Concierge at Cedar House in Newcastle upon Tyne, you will be part of a dedicated team that prioritises the well-being of vulnerable customers while ensuring a safe and welcoming environment. Our inclusive work culture fosters personal growth through regular training and development opportunities, alongside generous benefits such as 34 days of holiday, a health cash plan, and access to instant pay. Join us to make a meaningful impact in the community while enjoying a supportive workplace that values your contributions.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Concierge in Newcastle upon Tyne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Career Choices Dewis Gyrfa Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Career Choices Dewis Gyrfa Ltd and let us see your personality shine through!
We think you need these skills to ace Housing Concierge in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Career Choices Dewis Gyrfa Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Career Choices Dewis Gyrfa Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Career Choices Dewis Gyrfa Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Career Choices Dewis Gyrfa Ltd will surely appreciate.
