At a Glance
- Tasks: Support national customers with service enquiries, bookings, and account management.
- Company: Join a dynamic team in a fast-paced operations environment.
- Benefits: Gain valuable experience, training, and career growth opportunities.
- Other info: Full training provided; previous experience in waste industry is a plus.
- Why this job: Perfect for problem solvers who thrive in busy settings and love helping customers.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Nationals Operations Coordinator, you will play a key role in supporting national customers with service enquiries, bookings, new orders, supplier coordination and day‑to‑day account support. This is a busy, fast‑paced role where accuracy, organisation and communication are essential.
You will manage multiple tasks at any one time, working across shared mailboxes, CRM systems, customer portals and phone enquiries to ensure customers receive a professional, timely and reliable service. You will be responsible for ensuring enquiries are logged, investigated and resolved correctly, while keeping internal stakeholders, customers and suppliers updated. This role is ideal for someone who enjoys problem solving, working at pace and taking ownership of customer queries through to completion.
What You’ll Be Doing
- Proactively manage enquiries from a fast‑paced shared mailbox, CRM system and customer portals
- Handle incoming calls professionally and efficiently
- Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s 'right first time' approach
- Resolve service‑related enquiries through to conclusion, ensuring a positive customer journey
- De‑escalate customer complaints and work to resolve issues in a way that supports customer retention
- Ensure all IT systems are used correctly and all customer and service data is accurately recorded
- Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
- Liaise with third‑party suppliers and obtain quotations where required
- Maintain accurate records of supplier quotes, bookings, updates and customer communications
- Investigate customer and subcontractor invoice queries
- Complete and prepare Waste Transfer Notes where required
- Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
- Support the wider team with any other reasonable tasks as required
About You
We’re looking for someone who is organised, customer‑focused and comfortable working in a busy office environment. You will need strong attention to detail, the ability to prioritise your workload and the confidence to communicate clearly with customers, suppliers and colleagues. Previous experience in the waste industry would be beneficial, but it is not essential as full in‑house training will be provided.
What We’re Looking For
- Previous experience working in a busy office, customer service or administrative environment
- Excellent verbal and written communication skills
- Strong customer service skills and a professional approach
- The ability to multitask and prioritise effectively
- Good attention to detail and accuracy when updating systems
- Confidence using Outlook
- Working knowledge of Microsoft Word and Excel
- A practical, solution‑focused approach to problem solving
- The ability to stay calm and professional when handling complaints or urgent queries
- A team‑focused attitude and willingness to support colleagues when needed
This is a great opportunity for someone looking to build their career as a Nationals Operations Coordinator in a busy, customer‑focused operations team.
National Operations Coordinator employer: Career Choices Dewis Gyrfa Ltd
As a National Operations Coordinator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and opportunities for career advancement, all while ensuring a positive work-life balance in a fast-paced setting. Join us to be part of a team that values your contributions and is dedicated to delivering exceptional service to our national customers.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land National Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and professional interactions, try role-playing common customer scenarios with a friend. This will boost your confidence and help you handle real-life situations smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the fast-paced world of operations.
We think you need these skills to ace National Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Nationals Operations Coordinator role. Highlight your customer service experience and any relevant administrative skills to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great candidate. Don’t forget to mention your problem-solving skills and ability to handle multiple tasks.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and professional. Use proper grammar and structure to demonstrate your written communication skills, which are essential for managing enquiries and updates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nationals Operations Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing enquiries and liaising with suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Multitasking Skills
Since this role requires juggling multiple tasks, be prepared to discuss your experience with multitasking. Think of specific examples where you've successfully managed various responsibilities at once, especially in a busy office or customer service environment. This will highlight your ability to thrive under pressure.
✨Prepare for Customer Scenarios
Anticipate questions about handling customer complaints or service-related issues. Prepare a couple of scenarios where you resolved a problem effectively, focusing on your communication skills and how you ensured a positive customer journey. This will showcase your customer-focused approach.
✨Demonstrate Attention to Detail
Accuracy is crucial in this role, so be ready to discuss how you ensure precision in your work. You might want to mention any systems or processes you use to keep track of details, such as logging enquiries or managing records. This will reassure the interviewer that you can maintain high standards in your work.
