At a Glance
- Tasks: Lead a dynamic team to deliver top-notch aftersales service and maximise workshop efficiency.
- Company: Reputable and award-winning car dealership in Newport.
- Benefits: Starting salary up to £38,000, OTE £45,000, company car, and 20 days holiday.
- Other info: Supportive environment with opportunities for professional development.
- Why this job: Join a respected business that values quality service and offers excellent career growth.
- Qualifications: Experience as an Aftersales Manager or Service Manager in a dealership is essential.
The predicted salary is between 38000 - 45000 £ per year.
Are you an experienced Aftersales Manager looking to lead a dedicated team within a reputable dealership? Our client, an established and award-winning car dealership in Newport, is seeking a professional Aftersales Manager to oversee their small but dynamic workshop and service operations. This is an excellent opportunity to join a respected business that values quality customer service and operational excellence.
Salary & Benefits
- Starting salary up to £38,000 per annum
- OTE of £45,000 per annum, achievable through hours sold, budget achievement, and customer satisfaction scores
- Company car and CBS scheme included
- Workplace pension scheme
- 20 days holiday allowance plus 8 bank holidays, increasing with service length
- Excellent career development prospects within a well-regarded local business
Responsibilities
- Lead and manage a small team of 4 Vehicle Technicians and 2 Aftersales Advisors to deliver high-quality service
- Oversee day-to-day workshop operations, maximising workshop utilisation and labour sales
- Ensure exceptional customer satisfaction through effective communication and service delivery
- Monitor and achieve sales targets, budgets, and customer service scores as an Aftersales Manager
- Support and develop team members, maintaining a positive and professional work environment
- Support the implementation of policies to enhance operational efficiency and customer experience
Requirements
- Proven experience as an Aftersales Manager or Service Manager within a franchise-approved dealership, preferably within a small to medium-sized operation
- Strong leadership and team management skills
- Excellent organisational and communication abilities
- IT literacy
- Valid UK driving licence with minimal points
- Live within South East Wales or nearby
Interested in advancing your career as an Aftersales Manager with a forward-thinking organisation?
Aftersales Manager in Nash employer: Career Choices Dewis Gyrfa Ltd
Join a reputable and award-winning car dealership in Newport as an Aftersales Manager, where you will lead a dedicated team in a supportive and dynamic work environment. With a strong emphasis on quality customer service and operational excellence, the company offers excellent career development opportunities, a competitive salary package, and a positive workplace culture that values employee growth and satisfaction. Enjoy benefits such as a company car, pension scheme, and generous holiday allowance, making this an attractive place for professionals seeking meaningful and rewarding employment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Nash
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on that perfect Aftersales Manager role.
✨Tip Number 2
Prepare for interviews by researching the dealership and its values. Show them you’re not just another candidate; demonstrate how your experience aligns with their commitment to quality customer service and operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve led teams and improved customer satisfaction in previous roles. Confidence is key, so rehearse your success stories until they roll off your tongue.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Aftersales Manager in Nash
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as an Aftersales Manager or Service Manager. We want to see how your skills match the job description, so don’t be shy about showcasing your leadership and team management abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our dynamic workshop. Share specific examples of how you've achieved customer satisfaction and met sales targets in the past.
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales processes and customer service excellence. Familiarise yourself with the specific operations of the dealership you're interviewing for, as well as their values and goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team, so be ready to discuss your leadership style and past experiences. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff to achieve targets. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a dissatisfied customer or managing workshop efficiency. Think through your responses ahead of time, focusing on how you would ensure customer satisfaction while meeting operational goals.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the dealership's future plans, team dynamics, or customer service strategies. This not only shows your interest but also helps you gauge if the company is the right fit for you.
