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- Tasks: Deliver friendly, high-quality customer service and resolve tenant queries.
- Company: Cynon Taf Community Housing Group, dedicated to building supportive communities.
- Benefits: Agile working, 25 days leave, health care package, and ongoing training.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in English & Maths, customer service experience, and strong communication skills.
- Other info: Join a caring team that values empathy and personal growth.
The predicted salary is between 19654 - 29282 ÂŁ per year.
Rhondda Cynon Taf | ⏱ 35 hours per week | Fixed term until 5 March 2027
Salary: ÂŁ24,568 per annum
About Us
Cynon Taf Community Housing Group (CTCHG) is proudly rooted in Rhondda Cynon Taf. We’re committed to building healthy valleys communities where everyone feels connected, supported and hopeful about the future. We manage more than 2,000 homes across our communities and work with partners to support older people, those fleeing domestic abuse, and individuals with learning disabilities. Driven by our values — commitment, respect and integrity — we’re here to make a lasting, positive difference.
The Role
We’re looking for a Customer Service Advisor who will be the first point of contact for our tenants, residents, and visitors. You’ll deliver friendly, high‑quality customer service across multiple channels and work closely with Housing, Maintenance, Communities and Compliance teams to help resolve queries quickly and empathetically. This is a role where every interaction helps strengthen our community.
What You’ll Be Doing
- Delivering excellent customer service across phone, digital and face‑to‑face channels
- Resolving tenant enquiries at the first point of contact
- Providing accurate repairs diagnostics and supporting maintenance queries
- Supporting the lettings and allocations process
- Leading administration for Physical Adaptation Grants
- Keeping CRM records accurate, clear and up to date
- Supporting administrative tasks across front‑facing services
- Liaising with contractors, partner agencies and internal teams
- Assisting with surveys and customer satisfaction activities
What You’ll Bring
Essential
- GCSEs (or equivalent) at grade C+ in English & Maths
- Experience in a frontline customer service role
- Strong administration and organisational skills
- Excellent written and verbal communication
- Ability to speak and write in Welsh
- Confidence using Microsoft Office and digital systems
- Ability to work independently and use initiative
- Empathy, professionalism and strong interpersonal skills
- Accuracy, attention to detail and strong problem‑solving skills
Desirable
- Experience within social housing
- Knowledge of housing management, welfare benefits or repairs
- Customer service qualification
- Contact centre experience
- Experience working with contractors or partner organisations
Our Benefits
- Agile working with a trust clock so you can manage your own time
- 25 days annual leave, rising to 30 days after 5 years’ service
- 8 bank holidays + 4 complimentary days
- Enhanced maternity, paternity & shared parental leave
- Enhanced sickness absence scheme
- Occupational Health referral scheme
- Generous pension scheme
- Health care package including EAP (optional to join)
- Ongoing training, support & development opportunities
- Discounted corporate gym membership
- Wellbeing buddy system
Why Join Us?
At CTCHG, you’ll be part of a team that truly cares — about our tenants, our communities, and each other. You’ll have the tools, trust and support to grow, contribute and make a meaningful impact every day. If you’re empathetic, proactive and passionate about helping people, we’d love to hear from you.
For an informal chat about the role please contact Sharon Coleman at scoleman@cynon-taf.org.uk
Closing date for applications on Sunday, 8th March 2026.
Customer Service Advisor in Mountain Ash employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Mountain Ash
✨Tip Number 1
Get to know the company! Research Cynon Taf Community Housing Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at CTCHG. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor in Mountain Ash
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the values and requirements mentioned in the job description. Highlight your experience in customer service and how it aligns with CTCHG's commitment to community support.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your personality while maintaining professionalism.
Highlight Relevant Experience: Don’t forget to mention any specific experiences you have in frontline customer service or social housing. This will help us see how you can contribute to our mission of making a positive difference in the community.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Cynon Taf Community Housing Group. Understand their values, mission, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This is crucial for a Customer Service Advisor role!
✨Practice Empathy and Communication
Since this role requires strong interpersonal skills, practice how you would communicate with tenants and residents. Role-play common scenarios you might encounter, focusing on being empathetic and clear in your responses.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific tenant enquiries or maintenance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.