At a Glance
- Tasks: Lead a vibrant team to create an amazing shopping experience and drive store performance.
- Company: Join White Stuff, a unique brand known for its original designs and community spirit.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holiday, and staff discounts.
- Other info: Opportunity to volunteer and make a positive impact in your local community.
- Why this job: Be part of a sociable team that values creativity and personal growth in retail.
- Qualifications: Retail and fashion passion with experience in team leadership and commercial success.
The predicted salary is between 30000 - 40000 £ per year.
Please, note this role is a 37.5 hours contract and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and leading a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff’s presence in the local community.
WHAT YOU’LL BE DOING
- You’ll report to your Area Manager and sit within our Retail team.
- Customer Experience Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey. Ensuring the team meets customer needs through multichannel shopping and endless aisle orders. Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
- Product Presentation and Visual Standards Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity. Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions. Ensuring that product and shop standards are excellent and maintained at all times. Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer. Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities. Evaluating shop product package and feeding back to Area Manager any commercial opportunities. Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
- Commercial Management Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities. Ensuring that the shop is working within the budgets set. Leading the coordination of promotions, incentives, and key trading weeks.
- People Management and Development Using the Learning and Development and operational tools provided to develop the team’s knowledge and skillset, and help them reach their individual potential. Creating a positive team atmosphere in the shop which is focused on delivering results. Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets. Ensuring staff planning is effective to ensure that the right people are in the right places at the right times. Playing a key part in setting team objectives to ensure the team are working together to achieve goals. Attracting, recruiting and retaining high calibre team members. Engaging with succession planning to ensure that we are growing our own talent. Actively seeking opportunities in the local area that could benefit the shop such as local events. Ensures the team receives regular praise and feedback to support their engagement and continuous development. Leading annual and interim reviews for the team, with objectives monitored throughout the year.
- Shop Operations Leading efficient and accurate delivery and replenishment processes. Playing a key role in organising stocktake and ensuring an accurate reconciliation. Ensuring that ship from store and Click and Collect processes are managed effectively by the team. Being a point of contact for internal and external stakeholders. Leading Health and Safety processes within the shop and ensuring team compliance. Developing professional relationships with other teams and areas of the business.
- Doing Good Stuff Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE’LL OFFER YOU
As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Medical and Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
Store Manager in Monmouth employer: Career Choices Dewis Gyrfa Ltd
At White Stuff, we pride ourselves on being an exceptional employer that values creativity and collaboration. Our inclusive work culture fosters personal growth and entrepreneurial spirit, allowing our Store Managers to lead dynamic teams while enjoying benefits like a quarterly bonus, generous holiday allowance, and opportunities for community engagement. Join us in a vibrant retail environment where your passion for fashion can truly shine and make a difference.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Monmouth
✨Tip Number 1
Get to know the company inside out! Research White Stuff's values, products, and community involvement. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Manager role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially around team management and customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the White Stuff family!
We think you need these skills to ace Store Manager in Monmouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for retail and fashion shine through! We want to see how your enthusiasm can inspire others and drive the team forward.
Highlight Your Experience:Make sure to detail your previous experience in managing a shop and leading a team. We’re looking for someone who can demonstrate their ability to drive commercial success and create an amazing customer experience.
Be Authentic:We value authenticity, so don’t be afraid to be yourself in your application. Share your unique approach to leadership and how you bring out the best in your team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with White Stuff’s brand values and product offerings. Dive into their website and social media to understand their style and customer engagement strategies. This will help you demonstrate your passion for retail and fashion during the conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired others or drove performance. Be ready to discuss how you can create a positive team atmosphere and develop your team’s skills, as this is crucial for the Shop Manager role.
✨Understand Commercial Opportunities
Brush up on your knowledge of KPIs and how to drive sales in a retail environment. Be prepared to discuss how you would evaluate floor layouts and respond to sales trends. Showing that you can think commercially will impress the interviewers and align with their expectations for the role.
✨Engage with the Community
White Stuff values community involvement, so think of ways you could engage with local events or initiatives. Prepare to share ideas on how you would enhance the shop's presence in the community and attract customers. This shows you’re not just focused on sales but also on building relationships.
