Mobile Funeral Arranger

Job Details

• Welsh speaking desirable
• £13.01 per hour plus benefits
• Part time: 18.75 hours per week (Monday – Friday 9am‑5pm)
• Mobile role covering approximately 10 funeral homes in North West Wales (Caernarfon, Llanberis, Abergele, Rhyl, Prestatyn, Llandudno)
• Full manual UK driving licence required

Responsibilities

• Travel to meet clients and build positive relationships within the community
• Support clients in person and over the phone, arranging family visits and answering questions
• Ensure funeral homes are clean, safe and welcoming, maintaining a professional environment and reporting any maintenance issues
• Use digital systems and devices (computers, tablets, smartphone applications) to manage client documentation, funeral arrangements and invoicing
• Advise clients on funeral plans and refer regulated work to the Funeral Plan Arrangers team as required
• Assist with manual handling of coffins and the deceased, updating client management applications with accurate information

Qualifications

• Full UK driving licence and vehicle access
• Ability to work confidently on own, travelling to client meetings or managing a branch independently
• Strong communication skills, both written and verbal, to interact with clients and colleagues
• Comfortable working with numbers, cash handling, discounts, basic data entry and invoicing
• Attention to detail and accuracy, ensuring regulatory policies and processes are adhered to
• Good IT skills and the ability to learn and effectively use new applications and systems
• Passion for delivering great service and building relationships, with a high level of empathy, discretion and care
• Physical ability to carry out the physical elements of the role, such as moving coffins, with appropriate training and equipment provided
• Fluency in Welsh highly desirable but not required

Benefits

• 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round
• 23 days holiday (pro‑rata, rising with service)
• Pension with up to 10% employer contributions
• Employee Assistance Programme – confidential advice and support 24 hours a day
• Access to a virtual GP and free eye tests
• Endless career development opportunities, including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it

At Co‑op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

You don\’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you\’ll have all the tools you need for your new role.

You will also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co‑op products and services.

Find the kind of job satisfaction you didn\’t think was possible.

Apply today.

And because we\’re owned by you, we can do right by you.

As one of the world\’s largest co‑operatives, owned by millions of members, community is at the heart of what we do.

Since our Co‑op was founded in 1844, we\’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building an inclusive work environment – we\’re actively building diverse teams and we welcome applications from everyone.

We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential.

We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.

We\’re also part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\’ll ask whether you\’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of your application you\’ll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you\’re successful in your application, we\’ll perform some background checks as part of our pre‑employment screening process: a DBS (Disclosure and Barring Service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We\’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre‑employment screening checks.

We reserve the right to remove a vacancy before the scheduled closing date.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).