Administrator in Middlewich

Role: Administrator (Failsafe Team) Location: Essex or Middlewich.

This is a full-time permanent role, and can be based locally to Essex, or from Middlewich.

Salary: £24,865.66

Hours: 37.5 hours per week.

Responsibilities

• Monitor all patients referred to the Hospital Eye Service Department in line with guidance and policy.
• Support the booking of appointments for the patient based on their referral type in line with national set timelines.
• Ensure patients on discharge are referred back into the programme within the correct pathway and the patient’s GP has been informed.
• Liaise with Maternity Units within the Hospital to ensure that all diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme.
• Audit the status of patients to ensure all patients under the Hospital Eye Service are seen at at least annually.
• Review and respond to individual queries & data capture.

Qualifications & Experience

• Educated to GCSE or equivalent qualifications and/or training/experience in patient care.
• Experience dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
• Comfortable with audits and reporting.
• A good listener with excellent verbal and written communication skills.
• Aware of the importance of patient confidentiality and data protection.
• Ability to maintain and observe robust internal quality assurance measures to meet national standards.
• Flexible in weekly working patterns and locations as required.
• Team player who is supportive, reliable and trustworthy.
• Approachable, dedicated and hardworking.
• Strong people skills, enjoys working alongside and helping others.
• Calm and focused in challenging situations.
• Excellent organisation skills and able to prioritise workload.
• Attention to detail.
• Willing to work within set procedures.

Desired Experience

• Previous experience in an administrative role.
• Passion for healthcare.

InHealth is a proud supporter of the Diabetic Eye Screening Programmes across NHS England and has grown to offer fully managed services across the country.