Transport Operations Manager in Manchester

AKW are recruiting a Transport Operations Manager to join their team at their site in Manchester. The role of the Transport Operations Manager will be to manage all aspects of a large, fast-paced transport office covering full loads, part loads and pallet networks, vehicle cost and profitability and ensuring all the correct operational procedures are being adhered to.

Monday to Saturday, 45 - 50 hours per week.

Competitive salary with additional benefits:

• Life assurance
• Pension
• Exceptional fleet
• Opportunity for training and development (CPC training)
• Full uniform and PPE
• Onsite parking
• Cycle to work scheme
• Loyalty awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

• Manage the profit and loss for all vehicles by fully utilising the IT systems to ensure cost-effective planning, accurate and appropriate allocation of driver/agency workers/vehicle/loads/trailers to improve both the efficiency of the department and the company.
• Provide leadership and motivation to your team and complete Annual Performance Planning reviews to build an effective and engaged workforce resulting in improved productivity and sustained customer service levels.
• Lead on the recruitment and training and development of your department to ensure you have the right people, in the right roles, at the right time.
• Build, grow and maintain effective working relationships with key stakeholders within both the business and the wider group to promote partnership working and improve operational efficiency.
• Create, promote, and implement clear communication channels with internal departments and external customers to improve KPIs and the profitability of the business.
• Monitor all information to ensure it is up to date and held in a secure location to comply with GDPR legislation.
• Lead on the effective management of driver hours by authorising driver timesheets on a weekly basis and auditing and updating hours against the relevant systems to guarantee they are compliant with all regulations.
• Produce and audit relevant KPI reports for customers and partner networks, evaluate trends to continually improve processes and procedures and ensure they are in line with business targets.
• Lead on maintaining clear communication between colleagues and drivers to ensure customer KPIs and targets are achieved and maintained, to include driver debriefs, manifest review and updates to any amendments/notes.
• Lead on the implementation and management of safe working practices, general housekeeping and manage audits from both external and internal clients to ensure the company is compliant.
• Work with the Compliance team to ensure that all undertakings are adhered to as part of the Operator License compliance.

Your knowledge and experience:

• Working knowledge of the Highway Code, EU tachograph requirements, Working Time Regulations, Road Transport Regulations.
• Transport and warehousing industry.
• Working knowledge of transport and warehouse management systems.
• Certificate of Professional Competence (CPC) or equivalent would be desirable.
• Proven operational experience of logistics services.
• Management of multi-functional teams.
• Experience of analysing and solving business problems.
• Enhancing and developing customer satisfaction and business growth.
• Ability to demonstrate, understand and apply our company values.

These are embedded in all roles and applicants must evidence these values as part of the application process: Safe, Talented, Attentive, Reliable.