At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and improve customer experience.
- Company: Join a forward-thinking company that values teamwork and customer satisfaction.
- Benefits: Competitive salary, generous benefits, and opportunities for professional growth.
- Other info: Exciting role with opportunities for career advancement and skill development.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Previous team-leading experience in a fast-paced environment is essential.
The predicted salary is between 38000 - 43000 £ per year.
We are seeking a dynamic and experienced Customer Service Team Lead to oversee our customer support operations. This role involves working “hands on” and guiding a team to deliver exceptional service, ensuring customer satisfaction, and maintaining efficient communication channels.
Responsibilities:
- Manage a team of 6 Order Processors – Customer Service Advisors.
- Handle escalations, drive improvements, and coach staff.
- Oversee day‑to‑day management of the customer experience team, ensuring efficient collaboration and timely delivery of projects.
- Lead the Customer Service and Projects teams; ensure effective delivery, communication and execution of all customer orders/projects.
- Monitor service levels and implement strategies to gather customer feedback; review and improve the overall customer experience.
- Ensure timely and effective resolution of customer issues and escalations.
Qualifications:
- Previous team‑leading experience in a fast‑moving, client‑focused environment with a confident leadership style.
- Some project management understanding.
- Experience with SAP and Microsoft Dynamics.
Team Leader Customer Service in Manchester employer: Career Choices Dewis Gyrfa Ltd
Join a forward-thinking company that values its employees and fosters a collaborative work culture. As a Customer Service Team Leader, you will benefit from competitive salary packages, generous benefits, and ample opportunities for professional growth in a dynamic environment. Located in a vibrant area, our team is dedicated to delivering exceptional service while supporting each other in achieving both personal and organisational goals.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Customer Service in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your experience in handling escalations and driving improvements.
✨Tip Number 3
Show off your skills with a strong online presence! Update your LinkedIn profile to reflect your leadership experience and any relevant projects you've managed. This is your chance to shine and attract potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Leader Customer Service in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your previous team-leading experience and any relevant project management skills to catch our eye!
Showcase Your Leadership Style:We want to see how you lead! In your application, share examples of how you've guided teams in the past, especially in fast-paced environments. This will help us understand your confident leadership style.
Highlight Customer Focus:Since this role is all about customer service, emphasise your experience in ensuring customer satisfaction. Share specific instances where you’ve improved customer experiences or resolved escalations effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s customer service philosophy and any recent projects they’ve undertaken. This shows that you’re genuinely interested and have done your homework.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you handled escalations or improved team performance. This will demonstrate your confident leadership style.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer service scenarios. Practice responses that highlight your problem-solving skills and ability to maintain customer satisfaction under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their current challenges in customer service or how they measure success in the team. This can set you apart from other candidates.
