At a Glance
- Tasks: Lead a team of Customer Service Advisors and ensure top-notch service delivery.
- Company: Join Capgemini, a leader in customer service excellence.
- Benefits: Earn £14.60 per hour with flexible hours and career growth.
- Other info: Opportunity for training and development in a supportive environment.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer experiences.
- Qualifications: Experience in team dynamics and a professional, can-do attitude.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met.
What you’ll do:
- Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate
- Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s
- Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor
- Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call
- Day to day staff management of up to 15 Customer Service Advisors
- Staff training, coaching and development of Customer Service Advisors
- Daily / weekly / monthly reporting to Operations Managers
- Completion of mid and end of year appraisal, ensuring these are completed in provided time scales
What you’ll bring:
- Understanding and experience of team dynamics
- Flexible approach
- Professional manner which represents Company's values at all times
- Enthusiastic and confident with a 'can do' attitude
- Team player with the ability to build relationships with both colleagues and external clients
- Resilient and focused on delivering good levels of service through the team
- High focus on innovation and automation resulting in increased efficiency
Team Lead in Manchester employer: Career Choices Dewis Gyrfa Ltd
Capgemini is an exceptional employer that fosters a dynamic and supportive work culture in Manchester, where employees are encouraged to grow and develop their skills. With a focus on innovation and efficiency, the company offers comprehensive training and development opportunities, ensuring that team leads can effectively manage and inspire their teams while achieving performance targets. Joining Capgemini means being part of a collaborative environment that values professionalism and a positive attitude, making it a rewarding place to build a meaningful career.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Team Lead role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for those interviews! Research Capgemini and understand their values. Think about how your experience aligns with their needs, especially around team dynamics and customer service excellence.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've managed teams, conducted training, or improved processes. This will highlight your ability to run the desk efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Lead in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Team Lead role. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can run the desk efficiently.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your understanding of team dynamics and how you embody a 'can do' attitude, which aligns with our values at StudySmarter.
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements. Did you improve team performance or enhance customer satisfaction? We love to see quantifiable results that demonstrate your impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is a great trait for a Team Lead!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor Team Lead inside out. Familiarise yourself with the key responsibilities, like performance management and call monitoring. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve conducted training or provided feedback. Highlight your ability to motivate and develop others, as this is crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you handle customer queries and escalate issues when necessary. Use specific examples to illustrate your approach to resolving conflicts and ensuring customer satisfaction, which is key for this position.
✨Emphasise Your Flexibility and Innovation
Capgemini values a flexible approach and a focus on innovation. Prepare to talk about how you've adapted to changes in the workplace and any ideas you have for improving efficiency within a team. This will show that you align with their values and are ready to contribute positively.
