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- Tasks: Lead a dynamic team to deliver top-notch customer service and facilities management support.
- Company: Join Mitie, a leader in innovative facilities management with a focus on teamwork.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Why this job: Make a real difference by enhancing client relationships and driving team success.
- Qualifications: Proven leadership skills and a knack for innovative problem-solving.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Working within Helpdesk, in a fast paced and challenging environment you will be providing Facilities Management support and Customer Service 24/7, 365 days per year. You will ensure you motivate and drive your team to deliver an effective service through coaching, mentoring, development and quality management to deliver the exceptional every day. Furthermore, you will be responsible for consistently thinking and acting innovatively to generate ideas and different ways of working.
Main duties:
- Building professional relationships with clients and internal stakeholders by drawing on own experience and utilising all available resources in order to both maintain and potentially improve those relationships and strengthen Mitie's relationship with the clients.
- Ensuring SLA's / KPI's are delivered.
- Ensuring that there is sufficient operational resource to meet the customer requirements.
Person Specification:
- Driven and dynamic individual who constantly evaluates their own performance.
- Innovative thinker who is able to evaluate situations and generate ideas for improvements.
- Experienced / natural persuader who is able to influence people in a positive way.
- Experience of leading and motivating a team, preferably within a customer service or helpdesk / call centre or FM environment.
Information Security:
- Ensure compliance with Mitie's information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Service Delivery Manager in Manchester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team motivation and customer service. We suggest doing mock interviews with friends or using online resources to get comfortable. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your innovative thinking! During interviews, share examples of how you've improved processes or motivated teams in past roles. We want to see that you can think outside the box and bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for driven individuals who can deliver exceptional service, just like you!
We think you need these skills to ace Service Delivery Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in customer service and team leadership, and don’t forget to mention any innovative ideas you've implemented in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for the role. Mention specific examples of how you've motivated teams or improved service delivery in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to think innovatively and solve problems. Share examples of situations where you've evaluated challenges and come up with creative solutions that benefited your team or clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with the key responsibilities, especially around customer service and team motivation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading and motivating teams. Prepare specific examples where you've successfully coached or mentored team members. Highlight how you’ve driven performance and improved service delivery in previous roles, as this is crucial for the job.
✨Think Innovatively
Since the role requires innovative thinking, come prepared with ideas on how to improve service delivery or enhance client relationships. This shows that you’re proactive and can think outside the box, which is exactly what they’re looking for.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your interpersonal skills to engage them in conversation, and don’t hesitate to ask insightful questions about the company culture and team dynamics. This will demonstrate your ability to build professional relationships, a key aspect of the role.
