Senior Manager - Customer Insight Transformation in Manchester

Employer:

KPMG UK

Location:

Manchester, M2 3AE

Pay:

Salary not specified

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

03/07/2026

About this job

Summary of Role Purpose: This role sits in the Insight team, within the Customer & Ops practice at KPMG. The team is responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers, in order to drive impact and improve the reputation and efficiency of the Insight function within a business.

The Insight team does this through 2 propositions: Voice of Customer (VoC): Programmes that continuously capture, analyse and act on customer feedback to drive enterprise decision-making.

Our role is to design, implement and deliver these programmes Insight Transformation: Helping clients leverage AI to transform how they operate and activate insight to improve performance and effectiveness.

Description of the role: This Senior Manager role is critical to both our propositions: Scaling KPMG’s Customer Insight Transformation proposition by providing market-facing authority to open senior conversations with CMOs / Chief Customer Officers. On VoC, leading the design thinking, set up and implementation and running a managed service, ensuring the highest level of client satisfaction in order to secure retention and growth. The successful candidate will have: Market-facing authority to open senior conversations with CMOs / Chief Customer Officers; Ability to translate current Customer Insight client delivery into repeatable transformation narratives; Ability to diagnose client insight maturity; Ability to lead transformation workshops; Ability to co‑develop compelling ‘Future of Insight’ go-to-market material that amplifies presence and expertise in key sectors; Credibility typically associated with Heads of Insight; Ability to own a small portfolio of target accounts; Ability to support partners in live market opportunities to drive pipeline creation and accelerate adoption of the proposition.

Key Responsibilities: Co‑develop go-to-market material for our two key propositions, with reference to the team’s most recent engagements; Support our leadership team in market conversations; Diagnose client insight maturity and operating models; Run insight transformation workshops; Own a small portfolio of target accounts; On live engagements, lead a team of multidisciplinary professionals to deliver high quality insight, data & analytics solutions, including commercially relevant recommendations; Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients’ businesses; Be at the forefront on new technology and innovation within Insight sector, with particular focus on AI.

• becoming a champion of AI across the team
• Manage project teams, getting the best out of junior colleagues, supporting their development and optimising resourcing across accounts
• Support in running the Insight business as part of a wider customer practice, operational rigour in financial management to ensure strong profitability and accurate budgeting and forecasting
• Experience in an insight, data, analytics and/or transformation role
• Familiarity with transforming insight functions
• A strong commercial mindset, continually seeking opportunities for new and existing account growth and cross sell opportunities
• Sales-minded and opportunity-led: confident leading business development conversations, shaping propositions, and converting senior client conversations into qualified opportunities and pipeline
• AI first mindset
• Interest in promoting and coaching colleagues in AI to drive efficiency and improve outputs
• Thorough understanding of the VoC, customer data & insight technology landscape
• Ability to engage and manage senior level stakeholders
• Strong storyteller and workshop facilitator
• Ability to lead teams to identify and deliver high quality insight and data solutions for clients.

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