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- Tasks: Supervise leisure facilities, ensuring safety and cleanliness while providing exceptional customer service.
- Company: Join urbanbubble, the North West's leading property managing agent focused on community and innovation.
- Benefits: Enjoy enhanced family leave, medicash, cycle to work scheme, and extra annual leave for special occasions.
- Why this job: Make a real impact in a vibrant community while developing your skills in a dynamic environment.
- Qualifications: NPLQ or RLSS qualification, customer service experience, and knowledge of plant room operations.
- Other info: Be part of a bold team redefining property management and creating memorable experiences for residents.
The predicted salary is between 24000 - 36000 £ per year.
We are searching for a Senior Leisure Attendant to join our team in Manchester. As a Senior Leisure Attendant, you will be responsible for managing and maintaining the leisure services in the development, including swimming pool supervision, plant room operations, changing room and gym cleaning, whilst maintaining exceptional service and standards.
What benefits do we offer?
- Enhanced family leave policies
- Medicash
- Cycle to work scheme
- Enhanced sick pay
- Enhanced annual leave including your birthday day off and a day off when you buy your house
We believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub.
What will you do?
- Supervise the security and safety of the residents ensuring enjoyment in all areas of the leisure facilities.
- Comply with the wet leisure PSOP (Pool Safety Operating Procedures) at all times.
- React effectively to any emergencies following the PSOP and RLSS (Pool Lifeguard Qualification) guidance.
- Carry out daily Health and safety inspections of the wet leisure areas.
- Complete legal and preventative maintenance of the plant room including water testing, backwashing and chemical handling.
- Ensure a high level of cleanliness and hygiene is maintained at all times.
- Pro-actively deal with any maintenance and problems identified.
- Assist in the opening and closing of the leisure facility whilst maintaining high security.
- Be responsible for leisure attendant rotas.
- Track stock levels and keep accurate stock management records.
- Handle general enquiries, queries and complaints from residents in a professional manner.
- Monitor the swimming pool CCTV and emergency alarm systems at all times.
- Be responsible for personal safety by following the safe systems of work set in place.
What are we looking for?
Essential:
- NPLQ Qualification or RLSS Qualification
- Customer Service experience
- Previous work as a Lifeguard
- Understanding of plant room operations
- Excellent customer service skills, including dealing with difficult situations
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems
Desirable:
- First Aid trained
- Pool plant operations level 2
We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
Senior Leisure Attendant in Manchester employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Leisure Attendant in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on urbanbubble. Check out their social media and website to understand their values and community focus. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and safety procedures. Think about specific examples from your past experiences that highlight your skills as a lifeguard and how you’ve handled difficult situations. We want to see your personality shine through!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression, especially in a role where customer interaction is key. Remember, you’re not just applying for a job; you’re showcasing your commitment to high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a chance to reiterate why you’d be a great fit for the Senior Leisure Attendant role at urbanbubble.
We think you need these skills to ace Senior Leisure Attendant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Leisure Attendant role. Highlight your NPLQ or RLSS qualifications, customer service experience, and any relevant lifeguard work. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about leisure services and how your background makes you the perfect fit for us. Don’t forget to mention your understanding of plant room operations and your commitment to safety.
Show Off Your Customer Service Skills: In your application, give examples of how you've handled difficult situations in the past. We value exceptional customer service, so let us know how you’ve gone above and beyond to ensure a great experience for others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Stuff
Make sure you’re familiar with the PSOP and RLSS guidelines. Brush up on your knowledge of plant room operations and health and safety inspections. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled difficult situations in the past. Think of specific instances where you’ve gone above and beyond for customers. This will demonstrate your excellent customer service skills, which are essential for this position.
✨Be Ready for Practical Questions
Expect questions that test your problem-solving abilities, especially regarding maintenance issues or emergencies. Think through scenarios where you might need to react quickly and safely, and be ready to explain your thought process.
✨Dress the Part
While it’s important to be professional, don’t forget to dress appropriately for a leisure environment. Smart-casual attire is usually a safe bet. It shows that you respect the interview process while also being aware of the leisure industry vibe.
