At a Glance
- Tasks: Assist customers with vehicle returns and provide top-notch service at Manchester Airport.
- Company: Join Europcar, the leading car rental company in Europe.
- Benefits: Enjoy competitive salary, 6 weeks holiday, and discounts on car hire and mobile contracts.
- Other info: Opportunities for career progression and flexible working hours available.
- Why this job: Be part of a dynamic team and enhance your customer service skills in a fast-paced environment.
- Qualifications: Must have a clean driving licence and excellent communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Europcar is the European car and van rental leader with a premium positioning. Europcar is looking for a Customer Service Returns Agent. Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Manchester Airport location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
- Competitive Basic Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Pension and a life insurance scheme
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development forms part of current non contractual benefit offering
Main duties:
- Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
- Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
- Ensure all administration is completed accurately according to operating procedures.
- Process all workshop vehicles according to operating procedures.
Key skills required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends; our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided)
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today.
Returns Agent in Manchester employer: Career Choices Dewis Gyrfa Ltd
Europcar is an exceptional employer, offering a vibrant work culture at our Manchester Airport location where teamwork and customer service excellence are paramount. With competitive salaries, generous holiday allowances, and numerous employee benefits including discounted car hire and career development opportunities, we ensure that our staff feel valued and supported in their roles. Join us to be part of a dynamic team dedicated to providing world-class service in a fast-paced environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Returns Agent in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europcar. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Returns Agent in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Returns Agent role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us at Europcar.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our team. Keep it friendly and professional, and don’t forget to mention your driving experience!
Show Off Your Communication Skills:Since this role involves a lot of face-to-face interaction, make sure your application showcases your excellent communication skills. Use clear and concise language, and maybe even include examples of how you've handled customer interactions in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Europcar family!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company
Before your interview, take some time to research Europcar. Understand their values, mission, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Returns Agent, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved a challenging situation. Be ready to discuss how you handle difficult customers and maintain a positive attitude in a fast-paced environment.
✨Demonstrate Team Spirit
Europcar values teamwork, so be prepared to talk about your experience working in diverse teams. Share specific instances where you collaborated with others to achieve a common goal, highlighting your flexibility and ability to adapt to different roles within a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like for a Returns Agent at Europcar. This shows that you’re engaged and serious about the role, plus it gives you valuable insights into the company culture.
