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- Tasks: Create welcoming experiences for residents and manage tenancy arrangements.
- Company: Urbanbubble, a vibrant company focused on community and connection.
- Benefits: Birthday off, wellbeing hours, enhanced leave, and study support.
- Why this job: Join a passionate team and make a real impact in residents' lives.
- Qualifications: Property management experience and a positive, proactive attitude.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 01/03/2026
About this job
Hey there! Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Resident Services Assistant.
As a Resident Services Assistant, you’ll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they first contact us. You’ll be involved in everything from tenancy arrangements to making sure each day runs smoothly.
Here’s what you’ll be doing:
- Arranging Tenancies: You’ll handle all the behind-the-scenes work, from completing residency checks to coordinating payments, drafting agreements, and putting together welcome packs. You’ll be the first face our new residents meet, setting the stage for a warm and smooth move-in experience.
- Lease Renewals: You’ll keep things running smoothly by managing tenancy renewals and extensions. You’ll be the go-to person for residents when it’s time to chat about renewing their lease or negotiating rent increases.
- Leads Management: You’ll help guide prospective residents through the application process, manage leads, conduct viewings (either in person or virtually), and close deals to meet our lettings targets. Your approachable and friendly attitude will have them excited to join our community.
- And So Much More: From supporting resident events to keeping things organised with emails and move-in inductions, you’ll ensure everything is running like clockwork.
What we’re looking for:
- A Property Mark Level 6 qualification (or equivalent)
- A proactive, positive, and resilient attitude
- A passion for customer service and solving problems
- Experience in property management or lettings
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other property management systems (don’t worry, we’ll train you on anything new)
- A can-do attitude and a love for working with a team that’s both fun and driven
And here’s what we offer:
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
- Company pension scheme & medical cover for your long-term health & to help plan for the future
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
- Enhanced sick pay & family leave to take care of yourself & your loved ones
- Life events for those big milestones like your child’s 1st day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub
- Cycle to work scheme to help you get to work in a healthier, greener way
- Study support to help you grow & reach your goals
- Long service awards to celebrate every milestone with us
- Employee assistance & counselling for those times when you need a little bit of extra support
If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you.
Resident Services Assistant in Manchester employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanbubble's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Resident Services Assistant, you'll be all about making connections. Role-play common scenarios with friends or family to boost your confidence and showcase your friendly attitude during interviews.
✨Tip Number 3
Prepare some questions! When you get the chance, ask about team events or how they support personal growth. This shows you're keen on being part of their supportive environment and care about your own development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining urbanbubble and ready to dive into the vibrant community they’re building.
We think you need these skills to ace Resident Services Assistant in Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and enthusiasm into your words. Remember, we’re all about creating vibrant communities, so show us how you can contribute to that!
Tailor Your Application: Make sure to tailor your application specifically for the Resident Services Assistant role. Highlight your relevant experience in property management or customer service, and connect it back to what we do at urbanbubble. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate straightforwardness, especially when it comes to understanding how you can help our residents!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Services Assistant. Familiarise yourself with tenancy arrangements, lease renewals, and how to manage leads. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Urbanbubble values a positive attitude and excellent customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you can create a welcoming environment for residents.
✨Be Ready to Discuss Teamwork
Since this role involves working closely with others, be prepared to talk about your experience in team settings. Share specific instances where you collaborated effectively with colleagues or contributed to a team project. This will demonstrate your ability to fit into their fun and driven culture.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the company culture, opportunities for personal growth, or how they support their employees' wellbeing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
