At a Glance
- Tasks: Be the friendly face of our hospital, welcoming patients and handling enquiries with empathy.
- Company: Join The Christie NHS Foundation Trust, a leading healthcare provider dedicated to patient care.
- Benefits: Receive full training, flexible shifts, and opportunities for personal development.
- Other info: Work in a supportive team environment with opportunities for growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Basic IT skills and excellent communication abilities are essential.
The predicted salary is between 23615 - 25674 £ per year.
We are looking for a friendly, professional and enthusiastic Band 2 receptionist to join our well‑established team in Dept 1 Oak Road Treatment Centre. The post holder will act as the first point of contact to visitors and patients attending the hospital, prioritising information and dealing with routine enquiries from service users, colleagues and visitors. Basic knowledge and experience of using IT systems is required; the post holder will register patients upon arrival and use our Careflow system. Full training will be provided. Good communication skills are essential.
The post holder will communicate with all members of the multidisciplinary team, patients and their relatives, work closely with other administrative staff, and use initiative to resolve daily queries.
DUTIES AND RESPONSIBILITIES- Meet and greet patients attending the chemotherapy unit, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive or emotionally distressed, referring them to the appropriate person or department for further assistance.
- Exchange information with patients and staff, both verbally and in written format.
- Access patients’ demographic details on Careflow and amend as necessary.
- Communicate information between departments internally and externally.
- Enter patients onto the Careflow appointment system.
- Provide comprehensive advice to patients/relatives regarding appointments.
- Deal with queries from patients and other service users, for example GP’s, hospital staff, social services, voluntary organisations and Trust management.
- Liaise with other members of staff regarding case notes and patient visits.
- Resolve issues arising in own role, such as cancellation of patient appointments.
- Use own initiative to liaise with clinical staff where necessary regarding patient queries.
- Use patient information systems to assist patients and staff.
- Work in Careflow system, requiring standard keyboard skills.
- Use office equipment including PCs, fax machine and phones.
- Maintain patient confidentiality at all times.
- Follow all relevant policies, legislation and protocols.
- Work collaboratively with colleagues to ensure policies are adhered to.
- Undertake surveys/audits as necessary for own work.
- Manager is available as point of reference for any queries and will meet regularly.
- Use own initiative to solve problems referring to manager as necessary.
- Plan and organise own time and workload activity with prioritisation.
- Record all data accurately and in a timely manner.
- Undergo relevant training and take an active role in own personal development.
- Demonstrate the agreed set of values and be accountable for own attitude and behaviour.
- Flexibility is paramount; the post holder may be required to work in other locations and on flexible shifts.
Receptionist | The Christie NHS Foundation Trust in Manchester employer: Career Choices Dewis Gyrfa Ltd
The Christie NHS Foundation Trust is an exceptional employer, offering a supportive and collaborative work environment where you can make a real difference in patients' lives. With comprehensive training provided and opportunities for personal development, our team fosters a culture of empathy and professionalism, ensuring that every staff member feels valued and empowered. Located in a state-of-the-art treatment centre, we prioritise employee well-being and flexibility, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist | The Christie NHS Foundation Trust in Manchester
✨Tip Number 1
Get to know the company! Research The Christie NHS Foundation Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients and visitors. Role-play common scenarios with friends or family to build your confidence in handling enquiries and providing reassurance.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows your enthusiasm for the position. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Receptionist | The Christie NHS Foundation Trust in Manchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your personality shine through! We want to see your friendly and enthusiastic side, so don’t be afraid to express why you’re excited about joining our team at The Christie NHS Foundation Trust.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially with IT systems or customer service. We love seeing how your background aligns with the role of a receptionist, so be specific about your skills and experiences that match the job description.
Communicate Clearly:Good communication skills are essential for this role, so ensure your application is clear and concise. Use straightforward language and structure your application well, making it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at The Christie NHS Foundation Trust. Familiarise yourself with the Careflow system and think about how you would handle common scenarios, like dealing with distressed patients or managing appointment queries.
✨Showcase Your Communication Skills
As a receptionist, effective communication is key. Prepare examples of how you've successfully communicated in previous roles, especially in challenging situations. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to interact with patients and colleagues alike.
✨Demonstrate Empathy and Professionalism
During the interview, convey your understanding of the emotional challenges patients may face. Share experiences where you've shown empathy and professionalism, particularly when dealing with upset or aggressive individuals. This will highlight your suitability for a role that requires compassion and patience.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Ask about the team dynamics, training opportunities, or how they handle difficult situations with patients. This not only gives you valuable insights but also demonstrates your proactive approach.
