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For Companies At a Glance
- Tasks: Welcome patients, manage queries, and support clinicians with admin tasks.
- Company: Friendly general practice focused on patient care and teamwork.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Great opportunity for career growth in the healthcare sector.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities
- Patient Reception & Customer Service: Provide a warm, professional welcome to patients and visitors. Manage patient queries both in person and over the telephone. Direct patients to appropriate services in line with practice protocols.
- Administrative Duties: Manage appointment bookings, cancellations and enquiries using the EMIS clinical system. Print, scan, code and file documents using Docman. Process online patient requests through AccuRx and clinical triage systems. Handle repeat prescription requests in line with practice procedures. Maintain accurate and up to date patient records. Support clinicians with administrative tasks to ensure smooth daily operations.
- Clinical System & IT Use: Confidently use EMIS Web, Docman, AccuRx, and online triage platforms as part of daily duties. Use Microsoft 365 (Outlook, Teams, Word, Excel) to support communication and workflow. Follow information governance, confidentiality requirements and data protection regulations at all times.
- Teamwork & Practice Support: Work collaboratively with the reception and administrative team. Report any issues or concerns promptly to the management team. Contribute to maintaining a calm, organised and patient focused reception environment. Adapt to changes in practice processes or requirements.
- Other Duties: Undertake training and development as required for the role. Carry out any other reasonable duties relevant to the position.
Receptionist in General Practice in Manchester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in General Practice in Manchester
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the general practice. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in patient reception and customer service.
✨Tip Number 3
Show off your tech skills! Since you'll be using systems like EMIS and Docman, be ready to discuss your experience with similar software. If you’ve used Microsoft 365, mention how it helped you stay organised and efficient in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Receptionist in General Practice in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with our values and the role. A warm, friendly tone can go a long way in showing us you're the right fit for our team.
Tailor Your Experience: Make sure to highlight your relevant experience in patient reception and customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those specific examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to break down your skills and experiences – we’re all about efficiency!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Systems
Familiarise yourself with EMIS Web, Docman, and AccuRx before the interview. Being able to discuss your experience or knowledge of these systems will show that you're proactive and ready to hit the ground running.
✨Practice Your Customer Service Skills
Since you'll be the first point of contact for patients, practice how you would greet someone and handle common queries. Role-playing with a friend can help you feel more confident and prepared to provide that warm welcome.
✨Show Team Spirit
Be ready to talk about your experiences working in a team. Highlight any situations where you contributed to a calm and organised environment, as teamwork is key in a busy practice like this one.
✨Stay Updated on Data Protection
Brush up on information governance and data protection regulations. Being knowledgeable about these topics will demonstrate your commitment to maintaining patient confidentiality and following practice protocols.