At a Glance
- Tasks: Welcome guests and manage check-ins/outs while ensuring a fantastic experience.
- Company: Join The Reach at Piccadilly, part of the Marriott family in vibrant Manchester.
- Benefits: Competitive salary, flexible shifts, discounts on stays, and ongoing training.
- Other info: Join a supportive team with great career progression opportunities.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25000 - 30000 £ per year.
Location: Manchester City Centre, United Kingdom
Hotel Name: The Reach at Piccadilly, a Tribute Portfolio by Marriott Hotel
Position Type: Full-Time
Start Date: April 2026
Overview
Since opening in July 2024, The Reach at Piccadilly has become a vibrant and well‑established part of Manchester City Centre’s hospitality scene. Our 215‑bedroom hotel combines contemporary design with exceptional service, offering guests a memorable and personalised stay. As part of the globally recognised Marriott International Tribute Portfolio, we pride ourselves on delivering distinctive experiences with character and charm. We are now looking for enthusiastic individuals to join our Front Office team and help us continue exceeding guest expectations.
Responsibilities
- Greet guests warmly and provide a professional and friendly welcome
- Manage check‑in and check‑out processes efficiently and accurately
- Handle guest queries, requests, and feedback in a timely and positive manner
- Provide information about hotel facilities, services, and local attractions
- Maintain a clean, organised, and welcoming reception area
- Work collaboratively with other departments to ensure a seamless guest experience
- Support with administrative tasks and system updates as required
- Ensure compliance with hotel policies, procedures, and brand standards
- Contribute to a positive team atmosphere and support colleagues when needed
Requirements
- Previous experience in a customer‑facing role, ideally within hospitality
- Strong communication and interpersonal skills
- Ability to multitask and stay organised in a fast‑paced environment
- Positive attitude and problem‑solving mindset
- Basic computer skills; experience with hotel systems is an advantage
- Flexibility to work shifts, including weekends and public holidays
Benefits
- Competitive salary with opportunities for progression within Marriott International
- Enhanced employee benefits, including 24/7 access to an online GP
- Ongoing training and development opportunities
- Discounts on hotel stays and dining across Marriott’s global portfolio
- Inclusive and supportive working environment
- Employee recognition programmes
Join Us
Become part of the team at The Reach at Piccadilly, a Tribute Portfolio by Marriott Hotel, and help us continue delivering exceptional guest experiences in the heart of Manchester. Apply now and start your journey in hospitality with one of the world’s leading hotel brands.
Reception Team Member in Manchester employer: Career Choices Dewis Gyrfa Ltd
The Reach at Piccadilly, a Tribute Portfolio by Marriott Hotel, is an exceptional employer located in the vibrant heart of Manchester City Centre. With a strong focus on employee growth and development, we offer competitive salaries, enhanced benefits including 24/7 access to an online GP, and a supportive work culture that values teamwork and recognition. Join us to be part of a dynamic team dedicated to delivering memorable guest experiences while enjoying discounts across Marriott's global portfolio.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Career Choices Dewis Gyrfa Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Career Choices Dewis Gyrfa Ltd
Don't be shy about reaching out to Career Choices Dewis Gyrfa Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Member in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Career Choices Dewis Gyrfa Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
