At a Glance
- Tasks: Lead the design and delivery of secure IP telephony services for critical clinical operations.
- Company: Join North West Ambulance Service NHS Trust, providing vital emergency services.
- Benefits: Be part of a team that makes a real difference in healthcare every day.
- Other info: Opportunity to mentor engineers and work with senior stakeholders in a dynamic setting.
- Why this job: Shape the future of telephony in healthcare and influence digital strategy.
- Qualifications: Deep knowledge of enterprise telephony and experience in regulated environments.
The predicted salary is between 46148 - 52809 € per year.
NWAS is looking for a senior technical leader to own and shape our telephony and unified communications services. This is the most senior specialist role for telephony infrastructure, providing strategic direction and hands-on expertise. You’ll lead the design, delivery and continuous improvement of resilient, secure IP telephony and voice services that support critical clinical operations. Acting as a trusted advisor, you’ll influence digital strategy, define engineering standards and ensure compliance with NHS and information governance requirements. You’ll provide technical leadership to infrastructure teams, mentor senior engineers and work closely with suppliers and senior stakeholders. The role includes responsibility for service resilience, innovation, and future-proofing telephony platforms across a complex, multi-site environment. We’re looking for an experienced leader with deep knowledge of enterprise telephony, unified communications and network integration, ideally within the NHS or a similarly regulated environment. Join us and help deliver the right care, at the right time, every time.
About North West Ambulance Service NHS Trust: North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Responsibilities:
- Lead the design, delivery and continuous improvement of resilient, secure IP telephony and voice services that support critical clinical operations.
- Act as a trusted advisor to influence digital strategy, define engineering standards and ensure compliance with NHS and information governance requirements.
- Provide technical leadership to infrastructure teams, mentor senior engineers and work closely with suppliers and senior stakeholders.
- Be responsible for service resilience, innovation, and future-proofing telephony platforms across a complex, multi-site environment.
Qualifications and Experience:
- Deep knowledge of enterprise telephony, unified communications and network integration.
- Experience within the NHS or a similarly regulated environment is highly desirable.
Please ensure that you have read and understood the job description and person specification before applying. Assessment Centre & Professional Discussions to take place week commencing 1st June 2026. This advert closes on Tuesday 19 May 2026.
Principal Infrastructure Engineer - Telephony | North West Ambulance Service NHS Trust in Manchester employer: Career Choices Dewis Gyrfa Ltd
At North West Ambulance Service NHS Trust, we pride ourselves on being an exceptional employer dedicated to providing critical care and support to our communities. Our collaborative work culture fosters innovation and professional growth, offering employees the opportunity to lead impactful projects in a dynamic environment. With a commitment to employee development and a focus on delivering high-quality services, we ensure that our team members are equipped to make a meaningful difference in the lives of those we serve.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Principal Infrastructure Engineer - Telephony | North West Ambulance Service NHS Trust in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NWAS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss your experience with IP telephony and unified communications in detail. We want to see how you can lead and innovate in this space!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've mentored others or led a project. This role is all about guiding teams, so we need to see that you can inspire and influence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the NWAS team and making a difference.
We think you need these skills to ace Principal Infrastructure Engineer - Telephony | North West Ambulance Service NHS Trust in Manchester
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing your application, make sure you’ve read the job description and person specification carefully. This will help us understand what NWAS is really looking for and tailor your application to highlight your relevant experience.
Showcase Your Leadership Skills:As a Principal Infrastructure Engineer, you'll need to demonstrate your leadership abilities. Use specific examples from your past experiences where you've led teams or projects, especially in telephony or unified communications, to show us you're the right fit.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon unless it's necessary, and make sure your key achievements stand out. We want to see your skills and experience without wading through unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of enterprise telephony and unified communications. Be ready to discuss specific technologies and frameworks you've worked with, especially in a regulated environment like the NHS. This will show that you’re not just familiar with the concepts but have hands-on experience.
✨Show Your Leadership Skills
As a Principal Infrastructure Engineer, you'll need to demonstrate your ability to lead teams and mentor others. Prepare examples of how you've successfully guided teams in the past, particularly in complex projects. Highlight your approach to fostering collaboration and innovation within your team.
✨Understand the Bigger Picture
Familiarise yourself with the North West Ambulance Service's mission and how telephony impacts their operations. Be prepared to discuss how your role can influence digital strategy and improve service resilience. Showing that you understand the importance of your work in a clinical setting will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation’s current telephony challenges and future plans. This not only shows your interest in the role but also your strategic thinking. Asking about compliance with NHS standards or how they envision future-proofing their services can spark a meaningful conversation.
