At a Glance
- Tasks: Manage daily operations, support staff, and ensure patient satisfaction in a healthcare setting.
- Company: Join a dedicated practice focused on delivering high-quality patient care.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to lead and innovate in practice operations.
- Why this job: Make a real difference in healthcare while developing your management skills.
- Qualifications: Experience in administration and understanding of HR law preferred.
The predicted salary is between 37000 - 45000 £ per year.
The Operations Manager is responsible for the non-clinical day to day running of the office and support to the Practice Business Manager.
- Deputise for the Practice Business Manager when absent.
- Provide administrative support to the Practice Business Manager as required.
- Dealing with patients, and contacts within the NHS and other practices, both in person and on the telephone.
- Have an understanding of HR Law and assist the Practice Business Manager with any issues including staff recruitment, one to ones, appraisals, disciplinaries etc.
- Provide minutes of practice meetings.
- Co-ordinate staff meetings (agendas/minutes) for Clinical & administrative staff.
- Undertake any other duties as agreed with the Practice Business Manager.
- Support the Practice Business Manager with the development, implementation, and maintenance of office policies and procedures.
- Induction and training of surgery staff, medical students and Postgraduate placements.
- Requesting of references for new staff/locums/salaried GPs at the practice.
- Maintaining all staff are DBS Checked.
- Staff Management and wellbeing.
- Organising of staff holidays and sickness.
- Overseeing the staff rota is up to date.
- Maintains and manages all filing and organisational systems for the practice.
- Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
- Take an active role in the complaints team.
- Ensures regulatory compliance with all aspects of Employment Law, and all other statutory regulations.
- Co-ordinate logistics for internal and external training.
- Ensures staffing is appropriate for day-to-day operations.
- Supporting the practice prepare for CQC inspections.
- Attend Patient Participation Group (PPG) meetings and correspond with the group periodically.
- Assists in special projects and supports the Practice Business Manager in areas of quality improvement in line with ICB requirements.
- Ensure all mandatory training is completed by all staff and certificates and TNA kept updated.
- To understand the EMIS clinical and Docman systems.
- Understanding of Surgery Connect telephone system.
- Any needs of the practice going forward.
- To assist the Practice Business Manager in the day-to-day operational management of the Practice to deliver high quality care to the patient population and ensure the smooth running of the Practice.
- To manage and support the reception, secretarial and administration teams, taking a role in reviewing performance, training and recruitment.
Practice Operations Manager in Manchester employer: Career Choices Dewis Gyrfa Ltd
As a Practice Operations Manager, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and professional growth. Our practice fosters a collaborative culture where your contributions are valued, and you will have ample opportunities for training and development, ensuring you stay at the forefront of healthcare management. Located in a vibrant community, we offer a fulfilling career path that not only enhances your skills but also allows you to make a meaningful impact on patient care.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Practice Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings for Practice Operations Managers. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the practice and its values. Show us you understand their mission and how you can contribute to their goals. Tailor your responses to highlight your experience in managing operations and supporting staff.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Practice Operations Manager role. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace Practice Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Practice Operations Manager role. Highlight relevant experience, especially in administrative support and HR law, as these are key aspects of the job.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Mention specific skills that align with the job description, like managing staff or dealing with patient complaints.
Showcase Your Communication Skills:Since you'll be dealing with patients and NHS contacts, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Operations Inside Out
Make sure you understand the day-to-day operations of a practice. Familiarise yourself with non-clinical tasks, HR law, and how to support the Practice Business Manager. This knowledge will help you answer questions confidently and show that you're ready to step in when needed.
✨Showcase Your Communication Skills
As you'll be dealing with patients and NHS contacts, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively handled complaints or improved patient satisfaction in previous roles. This will highlight your ability to manage relationships and resolve issues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to coordinate staff meetings, manage rotas, or deal with disciplinary issues. Practising these scenarios will help you articulate your thought process during the interview.
✨Understand Compliance and Quality Improvement
Brush up on regulatory compliance and quality improvement processes relevant to healthcare practices. Be prepared to discuss how you would ensure compliance with Employment Law and contribute to quality improvement initiatives. This shows your commitment to maintaining high standards in the practice.
