At a Glance
- Tasks: Own the communication strategy for BaaS products, ensuring clear updates during incidents.
- Company: Join NatWest Boxed, a leader in banking innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact by transforming complex issues into relatable information for customers.
- Qualifications: Exceptional writing skills, experience in high-pressure environments, and a knack for using AI tools.
The predicted salary is between 40000 - 50000 £ per year.
Join us as an Operations Senior Comms Analyst. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver clear communications and business updates. You’ll be working with key stakeholders across NatWest Boxed.
What you'll do
- Take full ownership of the end-to-end communication strategy for end customers of our BaaS products, ensuring they receive clear, empathetic, and timely updates during incidents or technical service disruptions.
- Draft and execute all messaging for end customers of our BaaS products during live incidents, working with Incident Managers to translate complex issues into simple, jargon-free information.
- Collaborate with Content Designers and Risk colleagues to build and maintain a library of pre-approved, compliant communication templates.
- Partner with colleagues to explore and apply AI skills to improve the speed and quality of drafting incident-specific communications.
- Coordinate the delivery of notifications across multiple digital channels, ensuring the right message reaches the specific subset of impacted customers.
- Support the wider team in the delivery of service communications, ensuring end customers are kept informed of planned changes or platform enhancements.
- Navigate internal sign-off processes rapidly during live incidents, ensuring all messaging meets our risk and legal standards.
- Participate in post-incident reviews to provide insights on customer messaging performance and identify areas for improvement in tone and timing.
The skills you'll need
- Exceptional writing & translation skills with the ability to write clear, empathetic copy under pressure, turning 'tech-speak' into relatable info for end customers.
- Experience collaborating with Content Designers and Risk teams to ensure messaging is both effective and compliant.
- Proven ability to work in high-pressure, fast-paced environments where quick thinking and logical impact analysis are essential.
- A proactive interest in using AI tools and mass-communication platforms (like Iterable) to enhance content drafting efficiency.
- Experience of analysing and using performance data.
- The ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including Excel.
Operations Senior Comms Analyst in Manchester employer: Career Choices Dewis Gyrfa Ltd
At NatWest, we pride ourselves on being an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. As an Operations Senior Comms Analyst, you will benefit from a culture that values clear communication and employee growth, with opportunities to enhance your skills in AI and digital communication strategies. Our commitment to supporting our colleagues ensures that you will have the resources and guidance needed to make a meaningful impact on our customers while enjoying a fulfilling career in a supportive and inclusive workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Senior Comms Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see how you’d fit into their team culture.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your genuine interest in the position. Plus, it’s a great way to reiterate why you’re the perfect fit!
We think you need these skills to ace Operations Senior Comms Analyst in Manchester
Some tips for your application 🫡
Show Off Your Writing Skills:Since this role is all about clear and empathetic communication, make sure your application showcases your writing prowess. Use simple language and avoid jargon to demonstrate your ability to translate complex ideas into relatable content.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to highlight your experience with communications, especially in high-pressure situations. Mention any relevant projects where you’ve had to draft messaging for customers during incidents.
Highlight Collaboration Experience:We love teamwork! Make sure to mention any past experiences where you collaborated with Content Designers or Risk teams. This shows you can work well with others to create effective and compliant messaging.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Master the Communication Strategy
Before your interview, brush up on communication strategies, especially in high-pressure situations. Be ready to discuss how you would draft clear and empathetic messages for customers during incidents. Think of examples where you've simplified complex information in the past.
✨Showcase Your Collaboration Skills
Since this role involves working with Content Designers and Risk teams, prepare to share experiences where you've successfully collaborated with different departments. Highlight any specific projects where teamwork led to effective communication outcomes.
✨Demonstrate Your Quick Thinking
Expect questions that test your ability to think on your feet. Prepare scenarios where you had to make quick decisions under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show how you handled challenges.
✨Familiarise Yourself with AI Tools
As the role involves exploring AI skills for drafting communications, do some research on relevant tools like Iterable. Be prepared to discuss how you would leverage technology to improve communication efficiency and share any personal experiences with AI in your previous roles.
