Salary: £27,000.00 to £29,000.00 per year, Competitive
Contract type: Permanent
Hours: Full time
Disability Confident: No
Closing date: 13/06/2026
About this job
Join us as an Operational Support Officer at HMP Forest Bank. Salary: £27,757.20 rising to £28,809.26 after 1 year. Are you reliable, professional, and ready to make a difference?
We’ve got the perfect role for you at Sodexo. Join our team at HMP Forest Bank as an Operational Support Officer (OSO). Whether you’re supporting day‑to‑day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment.
Responsibilities
What you’ll be doing:
- Welcoming and managing visitors and official guests
- Monitoring security systems and conducting safety checks
- Supporting operational teams across Gatehouse, Control Room, Visits, and more
- Escorting contractors and ensuring compliance with prison protocols
- Managing stock and uniform distribution in stores
- Responding to incidents and maintaining vigilance during night shifts
Benefits
- Full training and development (no prior prison experience needed)
- Uniform and name badge provided
- Career progression opportunities within Sodexo
- A supportive, inclusive, and respectful workplace culture
- 20 Sodexo benefits including retirement plan, discounts to over 1,900 brands online, gym discount, confidential 24/7 employee assistance programme offering emotional, legal and financial support
Qualifications
- Excellent communication and customer‑service skills
- A proactive approach to safety, equality, and inclusion
- Ability to work independently and as part of a team
- Professionalism, discretion, and a positive attitude
- Strong initiative and motivation
About the Company
Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on safety, rehabilitation, and respect.
We’re an inclusive workplace where everyone is welcome. We recognise we’re on a journey with regards to diversity and inclusion and would welcome applications from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes toward disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
