At a Glance
- Tasks: Welcome guests and handle queries during night shifts at a vibrant hotel.
- Company: Join the iconic Kimpton Clocktower Hotel, known for its unique character.
- Benefits: Earn £14.56/hour, enjoy free meals, paid holidays, and discounts at IHG hotels.
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
- Why this job: Be part of a team that values authenticity and delivers memorable guest experiences.
- Qualifications: Experience in hotel reception or guest services is a plus; passion for customer service is essential.
The predicted salary is between 30000 - 30000 £ per year.
We are looking for an authentic and driven Front Office Nights Team Member (Full-Time) to join us at Kimpton Clocktower Hotel. Kimpton Clocktower Hotel is a Manchester icon, a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character. From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.
What do you need to be a Front Office Nights Team Member? Your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible for ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees. This role is varied and you may be completing different tasks depending on the needs of the hotel.
So, we are looking for someone who has:
- Availability to work 5 nights across the week, shift times 22.45 - 07.15
- Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a hotel is beneficial
- Passion for providing excellent customer service, wanting to go above and beyond for our guests
- Confident working on hotel systems, experience working with Opera Cloud specifically is a big plus
- Willingness to learn new things and work as part of our wider hotel team
- Drive to produce results
- A warm and authentic personality, with a can-do attitude and commitment to service
- A willingness to work as part of a team that embraces our culture and delights our guests every day
Joining the Kimpton family isn’t just about providing our guests with excellent service. We’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why.
We can offer you:
- Financial Perks: £14.56 per hour, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
- Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year.
- Colleague Perks: Discounts at 6,000 IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
- Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
If you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today. As a Front Office Nights Team Member, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Nights Receptionist in Manchester employer: Career Choices Dewis Gyrfa Ltd
Kimpton Clocktower Hotel is an exceptional employer, offering a vibrant and inclusive work culture that celebrates individuality and fosters personal growth. With competitive pay, generous benefits including free meals on shift, and extensive career development opportunities, employees are empowered to thrive in their roles while enjoying the unique charm of Manchester's iconic hotel. Join a team that values authentic connections and provides a supportive environment for all staff members.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Nights Receptionist in Manchester
✨Tip Number 1
Get to know the hotel! Before your interview, check out Kimpton Clocktower's vibe on social media. This will help you connect with their culture and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for guests or customers. This will help you shine during the interview and demonstrate your passion for providing excellent service.
✨Tip Number 3
Be ready to talk about teamwork! Since this role is all about collaboration, prepare some stories that highlight how you've worked well with others in past jobs. It’ll show you’re a great fit for the Kimpton family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Kimpton Clocktower Hotel.
We think you need these skills to ace Nights Receptionist in Manchester
Some tips for your application 🫡
Be Yourself:When writing your application, let your authentic personality shine through. We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience, especially if you've worked as a Nights Receptionist or in Guest Services before. Show us how your skills align with what we’re looking for!
Show Your Passion:We love candidates who are passionate about providing excellent customer service. In your application, share examples of how you've gone above and beyond for guests in the past. It’ll help us see your commitment to creating memorable experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing company culture there.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research Kimpton Clocktower Hotel. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Nights Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle queries and requests effectively, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations during your shift. Think about potential late arrivals or guest complaints and prepare your responses. This will demonstrate your problem-solving skills and readiness for the role.
✨Embrace Your Authenticity
Kimpton values individuality, so don’t shy away from showing your personality during the interview. Share your passion for hospitality and how you connect with guests. Being authentic will help you stand out and align with the hotel's culture.
