Macmillan Cancer Information and Support Assistant | Manchester University NHS Foundation Trust

We are looking for a dedicated and emotionally resilient person to help deliver bespoke, person‑centred information and support to people affected by cancer. The post holder will be based in the Macmillan Cancer Information Centre at North Manchester General Hospital. The successful candidate must be committed to improving the lives of people affected by cancer (PAbC) in a way that is tailored to their needs.

Key Responsibilities

• Deliver person‑centred information and support to patients and family members, including listening to their needs and providing high‑quality, bespoke information.
• Signpost and refer to appropriate services and complete detailed care plans, including using a range of formats.
• Carry out administration duties to support the service: manage spreadsheets and data‑collection forms, create posters and flyers, order information resources.
• Record all relevant interactions with service users in the hospital record systems.
• Deputise for the manager during meetings or when on leave.
• Work independently in the workplace, including periods of lone working.
• Attend relevant training and proactively identify own development needs, sharing them with the manager.

Qualifications and Skills

• Excellent communication and interpersonal skills, with the ability to work sensitively with people in distressing situations such as palliative care.
• High resilience, adaptability and capacity to handle changing priorities.
• Competency with a range of IT systems and computer skills.
• Experience using hospital record systems and performing administrative tasks (desirable).
• Commitment to patient‑focused care and confidentiality.

We Provide

We provide a supportive, inclusive workplace that values teamwork, respect and inclusion. For more details on benefits, employment rights and the supportive environment we offer, please refer to the supporting documents – Job Description & Person Specification – and the Candidate Essentials Guide.

Equality & Diversity

Diversity Matters – MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you.

Special requirements for the application process:

If you have any special requirements to help you with your application, please contact the manager named below. Thank you for your interest – we look forward to receiving your application.

Use of Artificial Intelligence (AI) in your application – We ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar or formatting, the content of your application—especially personal statements and responses to role‑specific questions—should be written by you.

Proud member of the Disability Confident employer scheme.