At a Glance
- Tasks: Provide tech support to users, troubleshoot issues, and maintain IT systems.
- Company: Join Omnes Healthcare, a dynamic organisation within the NHS.
- Benefits: Enjoy 25 days holiday, healthcare cash plan, and a great work-life balance.
- Other info: Flexible hybrid working with opportunities for career growth.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Degree in IT or related field and experience in IT support.
The predicted salary is between 36000 - 60000 € per year.
We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT infrastructure, and delivering exceptional service to our colleagues.
Responsibilities
- End-User Support: Respond to user queries and issues through various channels, including phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems.
- Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support when necessary.
- Telecoms Support: Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users. Collaborate with telecom service providers to troubleshoot and resolve technical challenges.
- Technical Issue Resolution: Analyse and resolve technical problems in a timely and efficient manner. Escalate complex issues to appropriate teams or higher-level support when necessary. Maintain detailed records of technical issues and their resolutions.
- NHS Product Support: Support end-users with NHS products such as TPP Systmone, EMIS, and ERS. Troubleshoot issues and provide guidance on using NHS-specific applications.
- Hardware and Software Maintenance: Perform routine hardware and software maintenance tasks, including updates, patches, and system backups. Conduct regular system audits to ensure security and compliance. Collaborate with vendors and other IT professionals to address hardware and software issues.
- IT Infrastructure Management: Assist in the planning, implementation, and maintenance of IT infrastructure. Monitor system performance and troubleshoot issues to ensure optimal functionality. Contribute to the development and improvement of IT policies and procedures.
- System Health Monitoring: Monitor system health to identify and address potential issues proactively. Collaborate with relevant teams to ensure optimal system functionality.
- IT Audits: Contribute to IT audits to ensure compliance with security policies and procedures. Maintain accurate records and documentation related to IT audits.
- User Account Management: Create and remove user accounts on various systems as per organisational requirements. Manage password resets on multiple systems and ensure security protocols are followed.
- Support for IT Administrators: Assist IT administrators when needed, providing additional support during peak workloads. Collaborate with IT administrators on tasks requiring a collective effort.
- Site Support: Collaborate with the IT team to set up IT infrastructure and systems for new company locations, ensuring a seamless transition and efficient operation. On-site IT support of Hardware/Software, Medical Device configuration such as Ultrasound and Echo cardio machines. Site Survey for new site commissioning.
- User Training and Documentation: Develop and maintain user guides, manuals, and documentation for common issues and resolutions. Conduct training sessions to enhance end-users' technical skills and awareness.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- NHS Experience.
- Proven experience as an IT Support Analyst or in a similar role.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with ITIL best practices is a plus.
- Strong communication and interpersonal skills.
- Customer-focused with a commitment to providing high-quality support.
Preferred Skills
- Experience with helpdesk and ticketing systems.
- Certifications such as CompTIA A, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Familiarity with Active Directory, Exchange, and other enterprise-level technologies.
Additional Advantage
- Experience working within the NHS or similar healthcare environments.
Working Arrangement and Conditions
- Working Arrangement: The role is designed as a hybrid position, allowing for a combination of on-site and remote work. The flexibility aims to support a healthy work-life balance while ensuring the availability of IT support services as needed. The specific balance between on-site and remote work will be determined by operational requirements.
- Working Conditions: May require occasional evening or weekend work to address critical issues or system upgrades. Participation in an on-call rotation for after-hours support may be required.
- Working Hours and Availability: Rotational shift basis, seven days a week between 7:30 am to 8:00 pm. Availability for On-Call and Travel: Participation in an on-call rotation for after-hours support is a requirement for this role. Travel may be necessary to provide on-site support to remote offices or to address technical issues that cannot be resolved remotely.
About Us
Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.
What we can offer
- Excellent work / Life balance.
- Modern open office space with complimentary fresh fruit and nuts.
- 25 days holiday plus bank holidays.
- An extra day off to celebrate your birthday.
- Healthcare Cash Plan.
- Life Insurance.
- Cycle to Work Scheme.
- Salary Sacrifice Electric Care Scheme.
- Charitable Giving Scheme.
- NHS Discount & Support Schemes.
- Employee Assistance Program.
IT Support Analyst, Office Based in Manchester employer: Career Choices Dewis Gyrfa Ltd
Omnes Healthcare Limited is an exceptional employer, offering a supportive and dynamic work environment for IT Support Analysts. With a strong commitment to employee well-being, we provide excellent work-life balance, modern office facilities, and a comprehensive benefits package including 25 days of holiday, healthcare cash plans, and opportunities for professional growth within the NHS framework. Join our diverse team and contribute to pioneering healthcare projects while enjoying unique perks like an extra day off for your birthday and a cycle-to-work scheme.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst, Office Based in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of your work or case studies that highlight your problem-solving abilities. This will help you stand out and demonstrate your expertise in real-world situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Omnes Healthcare.
We think you need these skills to ace IT Support Analyst, Office Based in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience, especially any NHS-related work, and showcase your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Don’t forget to mention your customer-focused approach – we love that!
Show Off Your Technical Skills:In your application, be sure to list all the technical skills you possess, especially those related to hardware, software, and network troubleshooting. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our dynamic team at StudySmarter!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common hardware and software issues. Be prepared to discuss your experience with NHS products like TPP Systmone and EMIS, as well as your troubleshooting methods.
✨Showcase Your Customer Service Skills
As an IT Support Analyst, you'll be the go-to person for end-users. Highlight your communication skills and any previous experience in providing exceptional customer service. Think of examples where you've resolved user issues effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Practice how you would handle specific technical issues or user complaints, and be ready to explain your thought process step-by-step.
✨Familiarise Yourself with ITIL Practices
If you have knowledge of ITIL best practices, make sure to mention it during the interview. If not, do a bit of research beforehand so you can discuss how these practices can improve incident management and support efficiency.
