At a Glance
- Tasks: Be the first point of contact for guests, ensuring a personal and memorable experience.
- Company: Join the Kimpton family, recognised as one of Fortune’s ‘100 Best Companies to Work For’!
- Benefits: Earn £13.71 per hour, enjoy free meals, paid holidays, and discounts at 6,000+ hotels worldwide.
- Other info: Great career growth opportunities and a supportive, inclusive team culture.
- Why this job: Bring your authentic self to work and create joyful experiences for every guest.
- Qualifications: Experience in hospitality and a passion for guest interaction are key.
The predicted salary is between 28500 - 28500 € per year.
What do you need to be a Concierge? Your main duties and responsibilities will be being the first point of contact for our guests and ensuring a uniquely personal experience for every guest. You will be providing recommendations within the city for dining, drinking and adventuring! You will deal with queries and guest requests – ensuring all our guests leave with a smile on their face.
We are looking for someone who has:
- Availability to work 40 hours per week across a variety of shifts, including weekends
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
- Knowledge of the local area, especially good spots for food and drink
- Passion for interacting with guests, this is a hugely hands-on role that requires great personal skills
- Willingness to learn new things and work as part of our wider Hotel team
- Drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection
- A warm and authentic personality, with a can-do attitude and commitment to service
- A willingness to work as part of a team that embraces our culture and delights our guests every day
Joining the Kimpton family isn’t just about providing our guests with excellent service — we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009.
We can offer you:
- Financial Perks: £13.71 per hour, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
- Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year.
- Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
- Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
- Refer a Friend: Share the opportunity and reap rewards when your friends join!
Apply if you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality. As a Concierge, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
If you don't quite meet every single requirement, but still believe you'd be a great fit for the job, we'll never know unless you hit the 'Apply' button. Start your journey with us today.
Hotel Concierge in Manchester employer: Career Choices Dewis Gyrfa Ltd
At Kimpton Hotels, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. As a Hotel Concierge, you will not only enjoy competitive pay and extensive benefits, including discounts at over 6,000 IHG hotels worldwide, but also have access to career growth opportunities through training programmes and global progression paths. Join us in a culture that celebrates individuality and genuine human connection, ensuring that both our guests and employees leave with a smile.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Concierge in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Kimpton's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your local knowledge! Brush up on the best dining and entertainment spots in the area. Being able to recommend hidden gems will impress your interviewers and demonstrate your passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Kimpton family. Don’t hesitate – hit that 'Apply' button today!
We think you need these skills to ace Hotel Concierge in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your authentic self shine through! We want to see your warm and friendly personality, so don’t be afraid to inject a bit of your character into your cover letter.
Highlight Relevant Experience:Make sure to mention any previous roles you've had as a Receptionist, Concierge, or in Guest Services. We love seeing how your past experiences can contribute to creating those memorable guest interactions!
Know Your Local Area:Since you'll be recommending the best spots for dining and adventuring, show us that you know your stuff! Mention any favourite local places or experiences that you think would impress our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join the Kimpton family!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Local Area
As a Concierge, having in-depth knowledge of the local area is crucial. Before your interview, research popular dining spots, hidden gems, and exciting activities in the city. This will not only impress your interviewers but also show your passion for providing personalised recommendations to guests.
✨Showcase Your People Skills
This role is all about interaction, so be prepared to demonstrate your excellent personal skills. Think of examples from your past experiences where you’ve gone above and beyond for guests or customers. Practising these anecdotes will help you convey your warm and authentic personality during the interview.
✨Emphasise Teamwork
The job requires working as part of a wider hotel team, so highlight your ability to collaborate effectively. Share instances where you’ve worked well with others to achieve a common goal, and express your enthusiasm for being part of a team that delights guests every day.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, training programmes, and opportunities for growth. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career aspirations.
