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- Tasks: Welcome visitors, manage service requests, and support daily operations in a vibrant environment.
- Company: Join Hays, a leading recruitment agency with a focus on exceptional guest experiences.
- Benefits: Enjoy a competitive salary, flexible hours, and great perks in a dynamic workplace.
- Why this job: Be the face of our Manchester site and make a real difference in guest experiences.
- Qualifications: Strong communication skills and 2 years in customer service or front-of-house roles.
- Other info: Work Monday to Friday, 8am-1pm, with opportunities for growth and development.
The predicted salary is between 19500 - 20500 £ per year.
Hays are recruiting for a permanent, professional Guest Experience Host to act as the front‑line ambassador for our clients' busy Manchester city centre site. This role supports the on‑site management team to deliver an exceptional occupier and visitor experience, uphold high building standards, and ensure smooth day‑to‑day operations.
What you'll do:
- Provide a warm, professional welcome to all visitors and occupiers.
- Respond promptly to service requests, ensuring issues are resolved quickly and appropriately.
- Communicate courteously and effectively in person, via phone, and email.
- Support with switchboard cover and general reception duties.
- Liaise with contractors and the management team to support reactive and planned maintenance activities.
- Log and track maintenance requests, ensuring service standards are met.
- Maintain high standards of cleanliness and presentation in all common and landlord areas.
- Assist with room bookings, meeting room set‑ups, refreshments, and events.
- Maintain and update tenant contact lists and site documentation.
- Contribute to Health & Safety processes, audits, and record‑keeping.
- Support marketing and engagement activity, including site events and social/business media presence.
- Work collaboratively with colleagues to uphold a welcoming, efficient, and well‑managed environment.
What you'll need to succeed:
- Strong interpersonal and communication skills.
- Ability to work independently and prioritise effectively.
- Good organisational and planning capability.
- Comfortable working in a dynamic, customer‑centric environment.
- Basic knowledge of Health & Safety requirements.
- Confident using technology and administrative systems.
- Minimum 2 years' experience in a similar customer service, guest experience, concierge, or front‑of‑house role.
What you'll get in return:
This role is 25 hours, Monday-Friday 8am-1pm, paying £26,000 - £27,000 pro rata, with excellent benefits.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Host in Manchester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hays and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a warm welcome and effective communication, try role-playing common scenarios with a friend. This will help you feel more confident when interacting with visitors and occupiers.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in previous roles. Think of specific examples where you prioritised effectively, especially in a customer-centric environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Host in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about creating a welcoming atmosphere!
Tailor Your CV: Make sure your CV is tailored to the Guest Experience Host role. Highlight your relevant experience in customer service and any specific skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially since this role involves a lot of interaction with visitors and occupiers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click ‘apply now’ and follow the prompts!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hays and their values. Understand what they stand for and how they operate. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
As a Guest Experience Host, strong communication is key. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. This will demonstrate your ability to create a welcoming environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult visitor or a maintenance issue. Think through potential scenarios beforehand and outline your approach to resolving them efficiently.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. This reflects your understanding of the role and the importance of maintaining high standards in a guest-facing position.
