At a Glance
- Tasks: Create memorable experiences for guests and manage bookings with a warm, welcoming attitude.
- Company: Heeton Hospitality UK, a fast-growing hotel operator in Manchester.
- Benefits: Competitive pay, retention bonuses, discounts, and excellent career development opportunities.
- Other info: Convenient location with great transport links and a supportive work environment.
- Why this job: Join a dynamic team and make every guest's stay unforgettable while growing your career.
- Qualifications: Excellent customer service skills and hospitality experience preferred.
The predicted salary is between 12.71 - 12.71 £ per hour.
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
Your day-to-day:
- Be the warm welcome that kicks off a memorable guest experience.
- Encourage guests to partake in our loyalty program.
- Take and manage guest bookings, and up‑selling opportunities and tell them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out, take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs, record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
What we need from you:
- Excellent customer service skills.
- Hospitality experience preferred.
- Must speak fluent English.
Why you should apply:
- Exclusive access to the employee recognition & reward scheme Heeton Rewards.
- Service‑based annual leave (increasing up to a maximum of 5 extra days).
- Employee & Friends/Family discounted rates at Heeton‑operated hotels and IHG employee travel Programme.
- Referral scheme.
- Life Assurance, Income Protection and Employee Assistance schemes.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more.
- Heeton is an expanding company which offers excellent career, training and development opportunities.
- Fantastic career potential with one of the UK's fast‑growing hotel operators.
- Retention bonus on completion of 3 and 6‑month service.
A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Services Assistant (14:30pm - 23:00pm Weekends) in Manchester employer: Career Choices Dewis Gyrfa Ltd
Heeton Hospitality UK is an exceptional employer that prioritises employee growth and well-being, offering competitive pay, a retention bonus, and a range of benefits including discounted hotel rates and a comprehensive rewards scheme. With a vibrant work culture in the heart of Manchester, employees enjoy a supportive environment that fosters career development and provides opportunities to create memorable experiences for guests. Join us and be part of a fast-growing hotel operator where your contributions are valued and recognised.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant (14:30pm - 23:00pm Weekends) in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Career Choices Dewis Gyrfa Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Career Choices Dewis Gyrfa Ltd
Don't be shy about reaching out to Career Choices Dewis Gyrfa Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Assistant (14:30pm - 23:00pm Weekends) in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Career Choices Dewis Gyrfa Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
