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- Tasks: Lead front desk operations and ensure guests have an unforgettable experience.
- Company: Top hotel management company in Manchester with a focus on exceptional service.
- Benefits: Industry-leading benefits, discounts, and opportunities for personal development.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Experience in hotel management and strong leadership skills.
- Other info: Full-time role with great career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel management company in Manchester is looking for a Guest Services Manager to oversee guest services and ensure exceptional service during stays. The ideal candidate will have experience managing hotel operations, strong leadership skills, and a passion for customer service.
Responsibilities include:
- Managing front desk operations
- Resolving guest complaints
- Maintaining high service standards
This full-time role offers industry-leading benefits, including discounts and development opportunities.
Guest Experience Manager — Front Desk Leader in Manchester employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager — Front Desk Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Experience Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for customer service shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you stand out from the crowd.
✨Tip Number 3
Research the company! Before any interviews, dive into the hotel’s values and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace Guest Experience Manager — Front Desk Leader in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing exceptional guest experiences. Share specific examples of how you've gone above and beyond in previous roles to make guests feel valued.
Highlight Your Leadership Skills: As a Guest Experience Manager, strong leadership is key. Make sure to showcase your experience in managing teams and operations. Use clear examples that demonstrate your ability to lead and inspire others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight relevant experience and skills that align with what we’re looking for in a Front Desk Leader.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Company Inside Out
Before your interview, do some research on the hotel management company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Experience Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how your leadership style aligns with creating an exceptional guest experience.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you handled guest complaints or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the hotel's approach to guest satisfaction or how they support employee development. This shows you're not just interested in the job, but also in contributing to the company's success.
