At a Glance
- Tasks: Investigate complaints about public services and manage cases from start to finish.
- Company: Join the Parliamentary and Health Service Ombudsman, a fair and inclusive workplace.
- Benefits: Enjoy 32.5 days leave, hybrid working, and a Civil Service Pension scheme.
- Other info: Structured training and excellent career progression opportunities await you.
- Why this job: Make a real difference by helping people navigate public service complaints.
- Qualifications: Recent degree (min 2:2) and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
The Parliamentary and Health Service Ombudsman (PHSO) helps people when things go wrong with public services. We make the final decision on complaints about UK Government departments and the NHS in England when they haven’t been resolved elsewhere.
The role of caseworker involves investigating NHS and Government department complaints and managing your own cases from start to finish. You work through evidence, speak with people and organisations involved, decide whether the organisation acted properly, and explain your decision clearly and fairly.
Responsibilities
- Understand what the complaint is about
- Review evidence and relevant information
- Speak with the people and organisations involved
- Decide whether the organisation acted properly
- Explain your decision clearly and fairly
Qualifications
- Recent degree (minimum 2:2) within the last 3 years, graduating by August 2026
- Ability to read and understand detailed information
- Confidence to make fair decisions based on evidence
- Clear written and verbal communication skills
- Calm, professional approach with upset or frustrated people
- Ability to manage own workload and work towards targets, including progressing and closing cases within expected timeframes
Training and development
Structured training will include an introduction to PHSO, how to assess complaints and make fair decisions, how to write clear, well‑reasoned outcomes, and support to manage your caseload effectively. Continued learning will occur through regular coaching, feedback from experienced colleagues, access to internal training and quality teams, and opportunities to build skills for future career progression.
Benefits
- Civil Service Pension scheme
- 32.5 days annual leave
- Hybrid working (40% office‑based)
- Flexible working
- Free, confidential Employee Assistance Programme (24/7 advice and support)
- Comprehensive learning and development programme
- Employee discount scheme across hundreds of retailers
- Bicycle loan scheme
- Season ticket loan
- Gym membership subsidy
- Paid professional memberships
- Eye test reimbursement
Start date: 19 October 2026 (no flexibility). You must be available for the first 3 weeks for training. We are a fair, inclusive and supportive place to work. If you have experience of complaining about any public body, we strongly encourage you to apply. Proud member of the Disability Confident employer scheme.
Graduate Caseworker in Manchester employer: Career Choices Dewis Gyrfa Ltd
The Parliamentary and Health Service Ombudsman (PHSO) is an exceptional employer, offering a supportive and inclusive work environment where you can make a real difference in public service. With structured training, ongoing professional development, and a comprehensive benefits package including a Civil Service Pension scheme and flexible working options, PHSO empowers its employees to grow and thrive in their careers while maintaining a healthy work-life balance.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Caseworker in Manchester
✨Get Involved with Local Community Projects
If you're eyeing a role in the government or public sector, dive into local community projects or initiatives. These not only elevate your resume but also help you make valuable connections with people already working in the field. Plus, showing a genuine commitment to public service can stand out to employers!
✨Attend Public Sector Job Fairs
Make sure to hit up job fairs specifically tailored for the public sector. These events are gold mines for entry-level roles, and you can chat directly with recruiters from local councils or governmental agencies. It’s an excellent chance to show off your enthusiasm and maybe even score an informal interview!
✨Engage with Your Local Representatives
Reach out to your local MPs or representatives for informational interviews or to volunteer. This can give you insights into the working of government roles, and they might even inform you about upcoming vacancies that aren’t widely advertised yet. Networking within these circles can sometimes open unexpected doors!
✨Check Out Internship Programmes
Entry-level positions in the public sector are often tied to internship programmes. Keep an eye on internships offered by local government bodies or agencies, as they can serve as a perfect stepping stone into a full-time role. Applying through our website can help you stay updated on these opportunities, so keep your eyes peeled!
We think you need these skills to ace Graduate Caseworker in Manchester
Some tips for your application 🫡
Showcase Your Motivation:In your cover letter, make sure to highlight why you're passionate about working in the government and public sector. Employers love to see candidates who are not just looking for a job, but who genuinely want to contribute to their community and make a difference. Let us know what drives you to apply to Career Choices Dewis Gyrfa Ltd!
Emphasise Relevant Skills:This is the time to flaunt those transferable skills like communication, teamwork, and analytical thinking! Make sure your CV reflects any experience you have in volunteering or community service, as these are super relevant in the public sector. We want to see how your background can contribute to Career Choices Dewis Gyrfa Ltd's mission!
Tailor Your CV for Entry-Level:For an entry-level role, let’s keep the focus on your academic achievements, relevant coursework, and any internships or part-time roles that highlight your skills. Make it easy for us to see your potential – remove any unrelated jobs that might clutter your CV. Highlight how your background aligns with the work done at Career Choices Dewis Gyrfa Ltd.
Follow Application Guidelines:Government roles often come with specific application requirements, such as forms or additional documentation. Make sure to tick all the boxes when applying through our website. Double-check that you’ve included everything requested – we wouldn’t want you to miss out on opportunities at Career Choices Dewis Gyrfa Ltd because of a missing document!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Public Sector Values
Understand the core values and mission of public service, especially as they relate to Career Choices Dewis Gyrfa Ltd. Be ready to explain why you want to work in the government-public sector and how your motivations align with serving the community.
✨Be Ready for Scenario-Based Questions
Expect to face situational questions that gauge your decision-making and problem-solving skills. For example, they might ask how you would handle a situation where a policy you support is met with public criticism, so think about your responses ahead of time!
✨Research the Specific Role You'll Play
As an entry-level candidate, demonstrate your understanding of the specific department or area you'll be involved with. Familiarise yourself with current projects or challenges Career Choices Dewis Gyrfa Ltd is facing, as this will show your enthusiasm and preparedness.
✨Prepare to Discuss Public Accountability
Working in the public sector means being accountable to the populace. Be prepared to discuss how you would ensure transparency and build trust as a representative of Career Choices Dewis Gyrfa Ltd. Reflect on how you would communicate effectively with the public and stakeholders.
