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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage daily operations.
- Company: Global facilities management organisation based in Manchester.
- Benefits: Competitive salary, 25 days annual leave, and training opportunities.
- Why this job: Join a dynamic team and make a real difference in service excellence.
- Qualifications: Proven leadership experience in customer service and knowledge of CAFM systems.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A global facilities management organization in Manchester is seeking an experienced Helpdesk Team Leader to oversee daily operations and ensure excellent customer service. The role involves leading a team, managing workload distribution, and implementing system improvements.
Ideal candidates should have proven leadership experience in customer service and be familiar with CAFM systems.
The position offers a competitive salary, training opportunities, and 25 days of annual leave.
Facilities Helpdesk Lead: Service Excellence & Ops in Manchester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Lead: Service Excellence & Ops in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Helpdesk Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills and customer service strategies. Think of examples from your past experiences where you've led a team or improved service delivery. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to research the company culture of the organisation you're applying to. Understanding their values and how they operate will help you tailor your responses during interviews and show that you're a perfect fit for their team.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Let's get you that Helpdesk Team Leader position!
We think you need these skills to ace Facilities Helpdesk Lead: Service Excellence & Ops in Manchester
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and what strategies you used to ensure excellent customer service.
Get Familiar with CAFM Systems: If you’ve got experience with CAFM systems, don’t hold back! Mention specific systems you’ve worked with and how they’ve helped improve operations. This will show us you’re ready to hit the ground running.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting and relate your experiences directly to the responsibilities of the Facilities Helpdesk Lead role. We love seeing candidates who take the time to connect the dots!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates about your application status.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of Computer-Aided Facilities Management (CAFM) systems. Be ready to discuss how you've used these systems in previous roles and any improvements you've implemented. This will show that you're not just familiar with the tools, but that you can leverage them for operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in customer service settings. Think about specific challenges you've faced while leading a team and how you overcame them. This will demonstrate your ability to manage workload distribution effectively and inspire your team.
✨Emphasise Customer Service Excellence
Since the role focuses on ensuring excellent customer service, be ready to share your approach to maintaining high service standards. Discuss any strategies you've implemented to enhance customer satisfaction and how you measure success in this area.
✨Prepare Questions About Operations
Have a few insightful questions prepared about the daily operations of the facilities management organisation. This shows your genuine interest in the role and helps you understand their expectations better. Ask about their current challenges and how they envision the Helpdesk Lead contributing to solutions.
