At a Glance
- Tasks: Provide energy advice and support to households facing fuel poverty in Greater Manchester.
- Company: Join Caritas, a charity dedicated to improving lives in local communities.
- Benefits: Competitive salary, training opportunities, and travel expense claims.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Make a real difference by helping families save on energy bills and improve their well-being.
- Qualifications: Experience in advice work and strong communication skills are essential.
The predicted salary is between 20540 - 20540 £ per year.
We require an experienced Energy Advice Worker to join Caritas’ Energy Saving Service, providing energy information, advice and support to households experiencing fuel poverty in deprived communities of Greater Manchester. The role aims to reduce energy consumption, lower energy bills through optimal tariffs, and improve the mental and physical health of residents by addressing the effects of fuel poverty.
Responsibilities
- Deliver one‑to‑one advice, information sessions, and drop‑in surgeries in Caritas community services in Hulme, Bury, and Collyhurst.
- Conduct face‑to‑face, telephone, and online sessions, including some home visits and presentations.
- Work with interpreters (spoken language and British Sign Language) to ensure accessibility for all clients.
- Communicate effectively in one‑to‑one settings and within a team, providing excellent customer service.
- Work independently, proactively using initiative to make appropriate decisions for the best outcomes.
- Maintain accurate records and administer advice work efficiently, with good IT and administrative skills.
- Support clients in securing a Level 3 City & Guild qualification in Energy Awareness.
- Travel to other Caritas services as required.
Qualifications and Experience
- Experience in advice work, especially relating to energy or fuel poverty.
- Excellent customer service and communication skills.
- Ability to work independently and proactively for positive outcomes.
- Good IT and administration skills.
- Willingness to obtain a Level 3 City & Guild qualification in Energy Awareness.
Working Hours and Salary
- Fixed term contract until 30 June 2027.
- 22.5 hours per week, Monday to Friday, 9 a.m. to 5 p.m.
- Salary: £34,234 per annum for full time. For 22.5 hours, £20,540 per annum.
Benefits and Conditions
- Training funded by Caritas for the Level 3 City & Guild qualification in Energy Awareness.
- Travel expenses can be claimed.
- Full UK driving licence not essential, but useful.
- Enhanced Disclosure & Barring Service check required.
Equal Opportunities
Caritas Diocese of Salford is an equal opportunities employer. Registered Charity Number: 1125808.
Energy Advice Worker in Manchester employer: Career Choices Dewis Gyrfa Ltd
Caritas is an exceptional employer dedicated to making a meaningful impact in the lives of those facing fuel poverty in Greater Manchester. With a strong commitment to employee development, we offer funded training opportunities such as the Level 3 City & Guild qualification in Energy Awareness, alongside a supportive work culture that values teamwork and community engagement. Join us in a role that not only provides job satisfaction but also contributes to the well-being of our local communities.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Energy Advice Worker in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the energy sector or those who work with communities facing fuel poverty. You never know who might have a lead on a job or can give you insider info about the role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your experience aligns with their needs. Tailor your message to show how you can help reduce energy consumption and support those in need.
✨Tip Number 3
Show off your skills! If you’ve got experience in advice work or customer service, be ready to share specific examples of how you’ve made a difference. Highlight your ability to work independently and proactively for positive outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in making a difference in communities affected by fuel poverty.
We think you need these skills to ace Energy Advice Worker in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in energy advice work and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Show Your Passion:Let us know why you’re passionate about helping households in fuel poverty. Share any personal experiences or motivations that drive you to make a difference in the community. We love seeing genuine enthusiasm!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge about energy advice and fuel poverty. Familiarise yourself with the latest trends, tariffs, and support services available in Greater Manchester. This will not only show your expertise but also your genuine interest in helping those in need.
✨Practice Your Communication Skills
Since you'll be delivering one-to-one advice and conducting sessions, practice how you communicate complex information clearly and effectively. Consider role-playing with a friend to simulate different scenarios, including working with interpreters or clients with varying levels of understanding.
✨Show Your Initiative
During the interview, highlight examples from your past where you've taken the initiative to solve problems or improve processes. This role requires someone who can work independently, so demonstrating your proactive nature will set you apart from other candidates.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle real-life situations, such as how you would approach a client struggling with fuel poverty. Prepare specific examples from your experience that showcase your problem-solving skills and customer service excellence.
