At a Glance
- Tasks: Lead digital services that enhance health and care decision-making at NICE.
- Company: Join NICE, a key player in improving health and wellbeing through evidence-based practices.
- Benefits: Enjoy flexible working, generous leave, and exclusive discounts.
- Other info: Be part of a diverse team with tailored development opportunities.
- Why this job: Make a real impact on health services while developing your career in a supportive environment.
- Qualifications: Experience in digital service management and strong leadership skills required.
The predicted salary is between 46300 - 52500 € per year.
Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision‑making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things!
Role Overview
The Digital Service Owner (Planning & Scheduling) is accountable for the quality, performance and delivery of digital services that support NICE’s strategic objectives. Working with senior business service owners, the role provides strategic leadership across end‑to‑end services, balancing long‑term transformation with effective operation and continuous improvement. The post holder acts as a trusted business partner, ensuring digital, data and technology investments deliver value for users, the organisation and the wider health and care system.
Key Responsibilities
- Provide strategic ownership of services that support planning and scheduling of NICE guidance production, ensuring alignment with organisational priorities and benefits realisation.
- Develop and maintain evidence‑based service roadmaps, balancing strategic change, risk and live service needs.
- Work with senior stakeholders to advise on digital opportunities, constraints and value‑led decisions.
- Oversee delivery across products and teams using agile or other scalable methods, and manage service performance, reporting, governance, risks, dependencies and assurance.
- Manage capacity, budgets and suppliers to ensure effective use of resources, champion continuous improvement and user‑centred design.
- Provide inclusive leadership to build high‑performing multidisciplinary teams.
Additional Context
The Planning Delivery & Oversight team aligns DDAT activity planning to the NICE strategy, ensures work is completed, and maximises value from technology through digital change and adoption. This includes cross‑cutting responsibility for budget, internal and external governance, and reporting.
Benefits
- Generous NHS Pension
- Flexible Working – remote, compressed hours and flexible start/finish times
- Exclusive Discounts via a Blue Light Card
- 27 days’ annual leave plus Bank Holidays, with time to recharge
- Inclusive Staff Networks – Women in NICE, Race Equality Network, Disability Advocacy, NICE and Proud
- Tailored Development – personalised learning and development opportunities
Compensation
This role comes with a current recruitment and retention premium of 10% which is applied against the relevant pay point set by experience. The premium is not a contractual commitment and is reassessed against equivalent market roles periodically. It remains in place until the end of March 2028 when a further market assessment will be undertaken to inform future need.
Application Note
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. Applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job.
This advert closes on Sunday 17 May 2026.
Digital Service Owner | NICE - The National Institute for Health and Care Excellence in Manchester employer: Career Choices Dewis Gyrfa Ltd
At NICE, we pride ourselves on being an exceptional employer dedicated to improving health and wellbeing through evidence-based decision-making. Our inclusive work culture fosters collaboration and empowers employees with tailored development opportunities, flexible working arrangements, and generous benefits, including a robust NHS pension and exclusive discounts. Join us in making a meaningful impact in the health and care sector while enjoying a supportive environment that values your contributions and growth.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Service Owner | NICE - The National Institute for Health and Care Excellence in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NICE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding NICE’s mission and values. Show us how your skills align with their goals in health and care decision-making. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your STAR technique for answering competency questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at NICE.
We think you need these skills to ace Digital Service Owner | NICE - The National Institute for Health and Care Excellence in Manchester
Some tips for your application 🫡
Show Us Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about improving health and wellbeing, so share your motivation and any relevant experiences that align with NICE's mission.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the key responsibilities listed in the job description. We love it when candidates connect their background directly to what we’re looking for!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us quickly understand why you’d be a great fit for the Digital Service Owner role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your NICE
Before the interview, dive deep into NICE's mission and values. Understand how they aim to improve health and wellbeing through evidence-based decision-making. This will help you align your answers with their goals and show that you're genuinely interested in contributing to their mission.
✨Showcase Your Strategic Thinking
As a Digital Service Owner, you'll need to demonstrate your ability to balance long-term transformation with operational needs. Prepare examples from your past experiences where you've successfully managed strategic projects or led teams through change. Be ready to discuss how you can apply these skills at NICE.
✨Engage with Stakeholders
Highlight your experience working with senior stakeholders. Think of specific instances where you've advised on digital opportunities or made value-led decisions. This will showcase your ability to act as a trusted business partner, which is crucial for this role.
✨Emphasise Continuous Improvement
NICE values continuous improvement and user-centred design. Be prepared to discuss how you've championed these principles in your previous roles. Share concrete examples of how you've improved services or processes, and how you plan to bring that mindset to NICE.
