At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive ticket sales.
- Company: Join the vibrant Manchester Palace Theatre & Opera House team.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in the arts.
- Why this job: Be at the heart of live entertainment and make a real difference.
- Qualifications: Experience in sales and team management is a plus.
The predicted salary is between 30000 - 40000 € per year.
Based between Manchester Palace Theatre & Opera House, you will report to the Ticketing & Sales Manager and oversee a small team of Customer Service hosts in the manager’s absence. The role requires ensuring that the audience receives exemplary service, both online and at the box office counter. You will be responsible for training, developing and motivating hosts, adhering to ticketing processes, and meeting budget targets. You will also deputise for the Ticketing & Sales Manager as needed.
Key Responsibilities
- Sales & Revenue
- Personally sell and cross-sell tickets, packages, memberships and retail products in accordance with company and venue guidelines, and manage all payments accurately.
- Ensure PP Seats and Ambassador Experiences are sold at maximum price and volume, and maintain regular reporting.
- Proactively support marketing campaigns and revenue management initiatives, providing ideas and encouraging team participation.
- Keep marketing collateral in the Box Office areas updated and relevant to achieving sales targets.
- Support the development and implementation of new technologies or initiatives by central ticketing and IT teams.
- People & Staff Management
- Prepare weekly staffing rosters for customer service hosts, providing additional cover where required.
- Resolve customer service issues, initiate corrective action, and inform the Ticketing & Sales Manager of progress.
- Enable hosts to become proficient in customer service, health & safety, current sales technology, access membership schemes, data protection, and company policies.
- Manage staff issues, including performance management and disciplinary matters, and report to the Ticketing & Sales Manager.
- Provide leadership and motivation, encouraging team development.
- Act as Ticketing & Sales Manager on site if required.
- Processes & Coordination
- Communicate with producers, agents, venue management, marketing, customers, central ticketing and revenue management teams as needed.
- Administer ticketing allocations and reporting requirements with management, ticket agents, and visiting companies.
- Accurately check and sign off new shows and maintain all package additions.
- Collect and maintain patron data at every opportunity; coordinate with the Contact Centre and central groups to resolve queries.
- Manage ticket requests and cast allocations with company managers.
- Review and release company and technical holds with visiting companies and technical teams.
Deputy Ticketing & Sales Manager in Manchester employer: Career Choices Dewis Gyrfa Ltd
As a Deputy Ticketing & Sales Manager at our vibrant venues in Manchester, you will be part of a dynamic team dedicated to delivering exceptional customer experiences. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering training opportunities to enhance your skills in ticketing and sales management. With a focus on teamwork and innovation, we provide a unique environment where your contributions directly impact the success of our performances and the satisfaction of our audiences.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Ticketing & Sales Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their ticketing processes and sales strategies so you can show how you’d fit right in. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in customer service and sales. Highlight any leadership roles you've had, especially if you've trained or motivated teams before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Deputy Ticketing & Sales Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing top-notch customer service. Share examples of how you've gone above and beyond to help customers in the past. This will show us that you're a great fit for our team!
Highlight Your Sales Experience:Make sure to mention any sales experience you have, especially if it involves ticketing or events. We want to see how you've successfully sold products or services before, so don’t hold back on those achievements!
Demonstrate Team Leadership Skills:Since you'll be overseeing a team, it's important to showcase your leadership skills. Talk about times when you've motivated or trained others, and how you handled any challenges. We love seeing candidates who can inspire their teammates!
Tailor Your Application to Us:Take a moment to research StudySmarter and our values. Tailor your application to reflect how your skills and experiences align with what we do. Applying through our website is the best way to ensure we see your application, so don’t forget to hit that submit button!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re familiar with the ticketing processes and sales strategies mentioned in the job description. Brush up on your knowledge of customer service best practices, as well as any relevant technologies or systems that might be used in the role.
✨Showcase Your Leadership Skills
Since you'll be overseeing a team, be prepared to discuss your experience in managing and motivating staff. Think of specific examples where you've successfully trained or developed team members, and how you handled any challenges that arose.
✨Be Ready to Sell
As part of the role involves selling tickets and packages, practice your sales pitch! Be ready to demonstrate how you would approach selling different products and how you can maximise revenue while providing excellent customer service.
✨Engage with the Company’s Vision
Research the company and its values. Be prepared to discuss how you can contribute to their marketing campaigns and revenue management initiatives. Showing that you understand their goals will set you apart from other candidates.
