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For Companies At a Glance
- Tasks: Manage customer debt cases and negotiate payment plans to recover overdue balances.
- Company: Join a growing team in a supportive and dynamic environment.
- Benefits: Enjoy competitive salary, performance bonuses, and 25-28 days annual leave.
- Why this job: Make a real difference by helping customers while developing your negotiation skills.
- Qualifications: Experience in debt recovery and strong communication skills are essential.
- Other info: Hybrid working options and great on-site facilities for a balanced work-life.
The predicted salary is between 28800 - 48000 £ per year.
Are you a confident negotiator with experience in debt recovery? Due to internal growth, we’re looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases.
Details
- Salary: Competitive salary, with an up to 10% performance bonus.
- Hours: Monday to Friday.
- Contract: Permanent. 37.5 hours.
Responsibilities
- Manage a portfolio of customer debt cases
- Handle inbound queries and proactively contact overdue customers
- Agree payment plans and set Direct Debits to prevent future debt
- Work with internal teams and third-party agencies where required
- Support complex tenancy cases and resolve disputes to prevent payment delays
- Ensure compliance with regulatory standards including GDPR
- Achieve and work towards targets
What We’re Looking For
- Previous experience in debt recovery or payment support
- Strong communication skills (verbal and written)
- Confident in making decisions and customer-focused
- Experience handling complex customer issues
- Knowledge of debt management systems, regulatory frameworks, and ledger management
- Background in utilities debt collection is desirable
Benefits
- 25-28 days annual leave + birthday off
- Pension and life assurance
- Retail discounts
- Option to buy/sell holidays
- Wellbeing and GP support
- On-site parking, gym, café, and social spaces
- Hybrid working (after sign-off)
- No weekends or bank holidays
Equal Opportunity
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of race, sex, disability, religion/beliefs, sexual orientation or age.
Debt Recovery Agent in Manchester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Agent in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! As a Debt Recovery Agent, you'll need to be confident in discussions. Role-play with a friend or use online resources to sharpen your techniques before the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Debt Recovery Agent in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt recovery and showcases your strong communication skills. We want to see how you've handled complex customer issues before, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Debt Recovery Agent role. Share specific examples of your negotiation skills and how you’ve successfully managed overdue accounts.
Showcase Your Decision-Making Skills: In your application, emphasise your ability to make confident decisions. We’re looking for someone who can agree on payment plans and resolve disputes effectively, so give us some examples of when you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of debt recovery processes and regulations. Familiarise yourself with GDPR and any relevant frameworks. This will show that you’re not just a confident negotiator but also well-informed about the industry.
✨Showcase Your Communication Skills
Since strong communication is key for a Debt Recovery Agent, prepare examples of how you've effectively handled complex customer issues in the past. Think about times when you’ve successfully negotiated payment plans or resolved disputes, and be ready to share those stories.
✨Demonstrate Decision-Making Ability
Be prepared to discuss situations where you had to make tough decisions quickly. Highlight your customer-focused approach and how you balance empathy with the need to recover debts. This will illustrate your ability to handle challenging scenarios.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for debt management, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
