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- Tasks: Support families during sensitive moments with late-night calls and admin tasks.
- Company: Join a compassionate team dedicated to providing essential services after hours.
- Benefits: Earn £13 per hour with a flexible 4-on, 4-off night shift schedule.
- Why this job: Make a real difference at night while enjoying a calm work environment.
- Qualifications: Must be calm under pressure, organised, and tech-savvy.
- Other info: Great opportunity for personal growth in a supportive team.
The predicted salary is between 13 - 16 £ per hour.
Location: Manchester City Center, Angel Square
Start Date: ASAP
Contract: 10 months
Pay: £13.00 per hour
Hours: 37.5 hours per week (8 pm - 8 am, 4 nights on, 4 nights off)
Location: Hybrid once fully trained
Are you a night owl looking for a rewarding role with impactful work during non-traditional hours? As an Out of Hours Advisor, you'll play a vital role in supporting our Funeralcare services, providing critical assistance to families and organizations when they need it most.
Why This Role Is Ideal for Night Workers:
- Meaningful Work After Hours: You'll be the calm, compassionate voice during the night, supporting hospitals, care homes, and families when they need guidance the most.
- Night-Shift Flexibility: Enjoy a 4-night-on, 4-night-off schedule, allowing you to balance work with your personal life.
- Quiet, Focused Environment: Work in a calm, late-night office setting, giving you the space to focus without daytime distractions.
- Extra Pay for Night Shifts: With a competitive hourly rate of £13, your night shift work comes with added value.
Key Responsibilities:
- Support in Sensitive Moments: Handle late-night calls with care and professionalism, ensuring families and institutions receive respectful, timely support in transporting the deceased.
- Social Media and Admin Tasks: Be in charge of social media monitoring, handling queries and comments, while also taking care of essential admin duties like responding to emails and managing post.
- Customer Service: Deliver exceptional customer interactions over the phone, ensuring every conversation leaves a positive and lasting impression.
What We're Looking For:
- Calm Under Pressure: You'll maintain focus and composure during difficult situations, providing empathy and understanding.
- Organized and Efficient: Manage multiple tasks with ease, ensuring each night's work runs smoothly.
- Team Player: Work closely with a supportive team, collaborating to meet our high standards of service.
- Tech-Savvy: Confident in using IT systems and eager to learn new tools that support your role.
If you're ready to work when others sleep, and you're passionate about providing outstanding service during the hours that matter most, apply now to join our team.
Note: While we aim to respond to every application, if you haven't heard from us within 14 days, please consider your application unsuccessful.
Customer Service Advisor - Out of Hours in Manchester employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Out of Hours in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, get comfortable with speaking clearly and empathetically. Role-play with a friend or record yourself to improve your delivery.
✨Tip Number 3
Show off your tech-savviness! Brush up on any relevant IT systems or tools that could be useful in the role. Being confident with technology will give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to make a difference during those night shifts.
We think you need these skills to ace Customer Service Advisor - Out of Hours in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling sensitive situations and your ability to stay calm under pressure, as these are key for this position.
Showcase Your Night Owl Skills: Since this role is all about working during non-traditional hours, let us know why you thrive at night! Share any previous night shift experiences or how you manage your time effectively during those hours.
Be Personable and Compassionate: In your application, convey your empathy and understanding. We want to see that you can provide support to families during tough times, so share any relevant experiences that demonstrate your compassionate side.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process quickly. We can’t wait to hear from you!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Understand the Role
Make sure you fully grasp what being a Customer Service Advisor - Out of Hours entails. Familiarise yourself with the responsibilities, especially handling sensitive calls and providing support during difficult times. This will help you demonstrate your understanding and passion for the role.
✨Show Your Empathy
During the interview, be prepared to discuss how you would handle challenging situations with compassion. Share examples from your past experiences where you've provided support or comfort to someone in need. This will highlight your ability to remain calm under pressure.
✨Highlight Your Organisational Skills
Since the role requires managing multiple tasks efficiently, come ready to talk about your organisational strategies. You could mention tools or methods you use to stay on top of your workload, especially during night shifts when distractions are minimal.
✨Demonstrate Tech Savviness
As the job involves using IT systems, be prepared to discuss your experience with technology. Mention any relevant software or tools you've used in previous roles, and express your eagerness to learn new systems that will aid your work as an Out of Hours Advisor.
