At a Glance
- Tasks: Train and support new Customer Service Advisors to excel in their roles.
- Company: Join Capgemini, a leader in tech solutions with a vibrant team culture.
- Benefits: Earn £14.60 per hour with flexible hours and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic tech environment.
- Why this job: Make a real difference by shaping the future of customer service professionals.
- Qualifications: Experience in training or service desk roles, plus strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible for managing the compilation, promotion and delivery of training material to new and existing employees.
What you'll do:
- Schedule training across the service desk
- Update the Client training database
- Identification and analysis of training courses required with steer from the Line Manager
- Delivering and facilitating training courses to new starters
- Ensure new starters' readiness to go live in line with Client requirements
- Co-ordinate course attendance
- Identify and communicate any areas of improvement
- Ensure quality of new and existing user documentation and training materials
- Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders
What you'll bring:
- Previous experience in a Service Desk/ Training role
- Excellent written and verbal communication skills
- Good MS Office skills
- Organised, self-motivated, creative thinker, team player
- Ability to work independently without close supervision
If you're looking for a fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today!
Customer Advisor Trainer in Manchester employer: Career Choices Dewis Gyrfa Ltd
Capgemini is an exceptional employer that prioritises employee development and a collaborative work culture in Manchester. With a focus on training and growth, employees benefit from comprehensive training programmes, a supportive team environment, and the opportunity to make a meaningful impact in the technology sector. Join us to be part of a dynamic team that values innovation and personal development.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Trainer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Capgemini on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Advisor Trainer.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and customer service. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your creativity! Think of innovative training methods you could bring to the table. We want to impress them with fresh ideas that align with their goals for new starters.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress and stay updated on any new opportunities.
We think you need these skills to ace Customer Advisor Trainer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous training roles and any relevant customer service experience to show us you're the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about training and how your background aligns with our needs. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Training Stuff
Make sure you brush up on your training techniques and methodologies. Be ready to discuss how you've successfully delivered training in the past, and think about specific examples that showcase your ability to engage and motivate learners.
✨Familiarise Yourself with Capgemini
Do a bit of homework on Capgemini and their service desk operations. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Show Off Your Communication Skills
As a Customer Advisor Trainer, communication is key. Prepare to demonstrate your verbal and written communication skills during the interview. You might even want to bring along some examples of training materials you've created to showcase your abilities.
✨Be Ready to Discuss Improvement Areas
Think about how you would identify and address areas for improvement in training programmes. Be prepared to share your thoughts on how to enhance training effectiveness and ensure new starters are ready to go live, as this will show your proactive approach.
