At a Glance
- Tasks: Manage customer accounts in arrears and deliver quality customer service.
- Company: Evolution Money is a Certified B Corp focused on empowering individuals financially.
- Benefits: Enjoy up to 25 days annual leave, healthcare cash plan, and your birthday off.
- Other info: Hybrid working may be available after probation based on performance.
- Why this job: Join a team participating in a 4-day working week pilot scheme.
- Qualifications: Minimum 12 months collections experience in consumer credit required.
The predicted salary is between 33057 - 33057 £ per year.
Job Overview
Company: Evolution Money
Location: Manchester City Centre
Job Type: Full-time
Basic Salary: £33,057 pa, plus bonus
Shift Pattern: Monday to Thursday, 2x late shifts 10am - 7pm, 2x early shifts 8am - 5pm. Friday: 9am to 4pm or 9am - 5pm. Occasional Saturday and month end additional hours as per business needs. Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4 day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.
About Us
Evolution Money is a Certified B Corp with a social purpose. We are committed to empowering individuals and fostering long‑term financial well‑being, providing bespoke lending solutions to UK homeowners and challenging traditional norms.
The Role
Our Collections Team excels in supporting customers through difficult times. We seek a skilled Relationship Manager to ensure we meet our strategic goals whilst acting in the best interests of our customers.
Key Responsibilities
- Manage a set of customer accounts that are in arrears.
- Deliver quality customer service.
- Build an individual relationship with customers, going through income and expenditures.
- Set up payment plans and offer tailored support where appropriate.
- Handle difficult calls responsibly and work with vulnerable customers.
- Deliver high standards of customer service, taking ownership of personal performance while keeping the best interests of customers at heart.
Qualifications (minimum)
- 12 months continuous collections experience in consumer credit.
Qualifications (additional)
- A track record in managing customer accounts.
- Proven ability to identify the underlying cause of arrears.
- Experience dealing with vulnerable customers.
- Team spirit and a positive attitude.
Benefits
- Up to 25 days’ annual leave plus Bank Holidays.
- Your birthday off, every year.
- A healthcare cash plan.
- A contributory pensions scheme, matched up to 5%.
- Long Service Awards.
- Cycle to work scheme.
- Life Assurance.
We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected. We will provide fairness and respect to all prospective employees, and all hiring decisions are based on merit. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role. Everyone is welcome at Evolution Money. We are proud to create an inclusive and diverse culture in our Evo Team community. We want to ensure you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are happy to discuss any reasonable adjustments you may require. Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role. Proud member of the Disability Confident employer scheme.
Collections Advisor in Manchester employer: Career Choices Dewis Gyrfa Ltd
Located in Manchester City Centre, Evolution Money offers a supportive environment with benefits like a contributory pension scheme and life assurance. The company is committed to diversity and inclusion, ensuring every employee feels respected and valued.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
