At a Glance
- Tasks: Join our team to support patient referrals and bookings, ensuring a smooth clinic experience.
- Company: The Christie NHS Foundation Trust, a leading healthcare provider focused on patient care.
- Benefits: Flexible working hours, supportive environment, and opportunities for personal growth.
- Other info: Be part of a friendly team in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23970 - 25674 £ per year.
An exciting opportunity has arisen for a motivated individual to join the Referrals and Bookings Team as a Clerical Administrator. The role supports the new referrals team and outpatient team in department 22, welcoming patients, updating details, registering new patients and adding referrals and documentation to the Trust patient administration system (CareFlow), and booking follow‑up appointments. The team provides a high quality, patient‑ and customer‑focused service, ensuring clinic outcomes are actioned effectively and referrals added within 24 hours.
Working Hours
Monday to Friday, 8:00 am – 6:00 pm. The successful candidate will work on a rota to ensure the reception desk is manned during these hours.
Responsibilities
- Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format.
- Communicate with patients who may be anxious, angry or upset.
- Exchange relevant information with GPs and other health professionals.
- Deal compassionately with distressing situations.
- Liaise with other members of staff regarding case notes and patient visits.
- Maintain patient confidentiality at all times.
- Resolve issues arising in the role, such as cancellation of patient appointments and missing patient notes.
- Use own initiative to liaise with clinical staff and other colleagues regarding patient queries.
- Apply knowledge to correctly code treatment appointments and first definitive treatments.
- Assess patients’ demographic details and alert management if they do not meet NHS eligibility criteria for treatment.
- Plan for patient admissions, appointments and discharge.
- Update information on the patient information system, including admitting, discharging and transferring patients.
- Work collaboratively with colleagues to ensure policies, SOPs and standard practice are adhered to.
- Demonstrate workplace routines to less experienced members of staff.
- Plan and organise own time and workload activity with prioritisation and liaising with team members.
- Use own initiative to solve problems and answer staff and patient enquiries.
- Participate in rotational requirements to support the needs of the service, including covering periods of annual leave and sickness for other administrative staff.
- Undertake any other duties as required.
Key Skills and Attributes
- Excellent administration and communication skills.
- Enthusiastic and willing to learn.
- Initiative and proactive problem‑solving.
- Friendly team player with the ability to work collaboratively.
Disability Confident
The Christie is a Disability Confident employer. Applicants who declare a disability and meet the minimum criteria for the job will generally be offered an interview. In certain high‑volume recruitment situations the employer may limit the overall number of interviews offered to disabled personnel.
Clinic Administration Support | The Christie NHS Foundation Trust in Manchester employer: Career Choices Dewis Gyrfa Ltd
The Christie NHS Foundation Trust is an exceptional employer, offering a supportive and compassionate work environment where employees are valued for their contributions to patient care. With a strong focus on professional development, staff have access to numerous growth opportunities and training programmes, ensuring they can advance their careers while making a meaningful impact in the community. Located in a vibrant area, the Trust promotes a collaborative culture that prioritises teamwork and patient satisfaction, making it an ideal place for those seeking rewarding employment in healthcare.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Administration Support | The Christie NHS Foundation Trust in Manchester
✨Tip Number 1
Get to know the company! Research The Christie NHS Foundation Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with patients and staff, it’s crucial to be clear and compassionate. Role-play common scenarios with a friend to build your confidence in handling difficult conversations.
✨Tip Number 3
Be proactive! If you have questions or need clarification about the role, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your eagerness to learn.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it ensures your details go straight to the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of healthcare administration.
We think you need these skills to ace Clinic Administration Support | The Christie NHS Foundation Trust in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Clinic Administration Support role. Highlight your relevant experience in administration and communication, and show us how you can contribute to the Referrals and Bookings Team.
Showcase Your Skills:We want to see your excellent administration and communication skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully handled similar responsibilities, especially in a healthcare setting.
Be Personable:Since this role involves interacting with patients who may be anxious or upset, let your friendly and compassionate nature come across in your application. We appreciate candidates who can communicate effectively and empathetically.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clerical Administrator at The Christie NHS Foundation Trust. Familiarise yourself with the patient administration system (CareFlow) and be ready to discuss how you would handle tasks like updating patient details and booking appointments.
✨Showcase Your Communication Skills
Since this role involves interacting with patients who may be anxious or upset, practice demonstrating your communication skills. Think of examples where you've successfully handled difficult conversations or resolved conflicts, and be prepared to share these during the interview.
✨Highlight Your Problem-Solving Abilities
The job requires proactive problem-solving, so come prepared with specific examples of how you've tackled challenges in previous roles. Whether it’s dealing with appointment cancellations or missing notes, showing that you can think on your feet will impress the interviewers.
✨Emphasise Teamwork and Initiative
This position is all about collaboration, so be ready to discuss how you work well in a team. Share instances where you've taken the initiative to support colleagues or improve processes, as this will demonstrate your commitment to providing high-quality patient care.
