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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide solutions.
- Company: Join B&Q, a diverse and inclusive team that values you.
- Benefits: Earn £12.71 per hour, enjoy 6.6 weeks holiday, and access wellness support.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: No specific qualifications needed, just a passion for helping others.
- Other info: Work towards a Level 2 Customer Service qualification in a supportive environment.
The predicted salary is between 800 - 1400 £ per month.
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
- UK Notional hourly rate £12.71
- ShareSave options - 6.6 weeks holiday
- Employee Assistant Programme
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
B&Q Customer Advisor Apprenticeship in Manchester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B&Q Customer Advisor Apprenticeship in Manchester
✨Tip Number 1
Get to know B&Q's values and culture before your interview. This way, you can show how you fit into their diverse team and demonstrate your commitment to customer service.
✨Tip Number 2
Practice your customer interaction skills! Think about how you'd engage with customers and turn negative situations into positive ones. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and helps you understand how you can contribute to the team at B&Q.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We want to see your application and get to know you better, so don’t miss out on this opportunity!
We think you need these skills to ace B&Q Customer Advisor Apprenticeship in Manchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond just your qualifications. Authenticity is key, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight any relevant experience or skills that align with the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Show Your Customer Service Skills: Since this role is all about engaging with customers, share examples of how you've successfully handled customer interactions in the past. Whether it’s turning a negative situation into a positive one or providing great solutions, we want to hear your stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand B&Q's values and what it means to be a Customer Advisor. Familiarise yourself with their commitment to diversity and community engagement, as this will show that you align with their mission.
✨Engage Naturally
During the interview, practice engaging with your interviewer as if they were a customer. Use active listening skills and respond thoughtfully to their questions. This will demonstrate your ability to connect with customers and understand their needs.
✨Turn Negatives into Positives
Be prepared to discuss how you've handled difficult situations in the past. Share specific examples where you turned a negative experience into a positive outcome, showcasing your problem-solving skills and resilience.
✨Show Your Team Spirit
Highlight your ability to work collaboratively with colleagues. Share experiences where you've supported team members or contributed to a positive team environment, as this is crucial for success in a role that involves working closely with others.
