Aftersales Manager in Manchester

We are currently seeking an experienced Aftersales Manager on behalf of a reputable manufacturer-owned dealership based in Manchester.

The successful Aftersales Manager will lead a dedicated team in a fast-paced, customer-focused environment, ensuring operational excellence and delivering outstanding service.

This is an excellent opportunity for a motivated professional seeking career progression within a well-established organisation.

• Competitive basic salary up to £47,500 with an OTE of £70,000, including performance bonuses
• Company car scheme offering access to up to two vehicles, with insurance, servicing, breakdown, and tyre cover included
• Exclusive discounts on new vehicles and aftersales services such as MOTs, body shop repairs, parts, and tyres
• Generous pension scheme with up to 7% employer contributions
• Start with 22 days’ annual leave, increasing to 26 days with continued service, plus bank holidays
• Employee Assistance Programme providing counselling and practical support
• Occupational health programmes promoting well-being
• Extensive training and development opportunities with e-learning resources
• Shared incentive plan and access to the Stellantis Group Health Cash Plan
• Paid sick leave following successful probation Duties as a Aftersales Manager:
• Lead and develop the workshop technician team to maximise efficiency, sold hours, and first-time fix rates
• Drive performance of customer-facing teams to increase upselling opportunities while maintaining exceptional customer service standards
• Support the implementation of new digital systems and processes aligned with dealership digitalisation strategies
• Facilitate skills development and career progression of team members
• Streamline operational processes within the Customer Journey, including Vehicle Health Checks
• Ensure compliance with group financial policies, DVSA MOT regulations, and health & safety standards
• Monitor and analyse performance metrics to achieve short, medium, and long-term objectives
• Foster a positive team environment, maintaining staff motivation and engagement
• Deliver a seamless, efficient service experience for all customers
• Contribute to the overall success and smooth running of the dealership department
• Requirements:
• Proven experience as an Aftersales Manager within a busy automotive dealership
• Strong leadership qualities with the ability to motivate and develop teams
• Excellent organisational and communication skills
• Sound knowledge of manufacturer processes, DVSA regulations, and health & safety standards
• Proficiency with digital systems and ability to adapt quickly to new technologies
• Customer-focused approach with a passion for delivering outstanding service
• Ability to analyse performance data and develop improvement strategies
• Full UK driving licence preferred If you are seeking a challenging and rewarding Aftersales Manager role within a reputable dealership in Manchester, we would be delighted to tell you more about this opportunity.