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- Tasks: Lead a team to provide 24/7 helpdesk support and exceptional customer service.
- Company: A top Facilities Management company in Manchester with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in service delivery.
- Qualifications: Experience in team leadership and customer service is essential.
- Other info: Exciting environment with a chance to innovate and improve processes.
The predicted salary is between 36000 - 60000 £ per year.
A leading Facilities Management company in Manchester is seeking a dedicated Helpdesk professional to provide 24/7 support and exceptional customer service. The ideal candidate is a driven individual with experience in team leadership and customer service environments.
Responsibilities include:
- Motivating the team
- Ensuring service level agreements are met
- Building strong relationships with clients
Join a dynamic team and help to innovate and improve service delivery.
24/7 Helpdesk & Facilities Service Lead in Manchester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Helpdesk & Facilities Service Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join online forums to meet potential employers and get your name out there.
✨Tip Number 2
Show off your leadership skills! When you’re chatting with potential employers, highlight your experience in motivating teams and meeting service level agreements. We want to see how you can bring that energy to their dynamic team!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you’ve built strong relationships with clients or improved service delivery. We suggest practising your answers so you can showcase your customer service expertise confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s make it happen!
We think you need these skills to ace 24/7 Helpdesk & Facilities Service Lead in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service environments. We want to see how you've gone above and beyond to support clients, as this role is all about exceptional service!
Team Leadership Experience Matters: If you've led a team before, let us know! Share specific examples of how you motivated your team and ensured everyone was working towards the same goals. We love seeing strong leadership skills.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they’ve done their homework on us and the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management and helpdesk operations. Brush up on common challenges in the industry and think about how you would tackle them. This will show your potential employer that you're not just a candidate, but someone who genuinely cares about the role.
✨Showcase Your Leadership Skills
Since the role involves team leadership, be ready to share examples of how you've motivated a team in the past. Think of specific situations where you’ve successfully led a group, resolved conflicts, or improved team performance. This will demonstrate your capability to lead effectively.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Have a few anecdotes ready that highlight your ability to build strong relationships with clients and handle difficult situations. This will illustrate your commitment to exceptional service delivery, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s current challenges in service delivery or how they measure success in their helpdesk operations. This shows your interest in the role and helps you gauge if the company is the right fit for you.
