At a Glance
- Tasks: Support court operations and provide top-notch customer service to users.
- Company: Join HM Courts & Tribunals Service, a vital part of the justice system.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Opportunities for part-time and flexible work arrangements available.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 24000 - 28000 £ per year.
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. They support the smooth running of court proceedings and the overall operational standard of HM Courts & Tribunals Service.
Responsibilities
- Progress cases through the court/tribunal system and provide administrative support.
- Prepare papers and files for court, tribunals, hearings and meetings, handling sensitive information accurately.
- Create and update digital records, ensuring information is correctly entered and any required outcomes are recorded.
- Communicate with the public, judiciary, other court users and representatives from other agencies and organisations.
- Act as an essential first point of contact for court users, including vulnerable witnesses and their legal representatives.
- Prepare court/hearing rooms and ensure court proceedings run efficiently.
Qualifications and Skills
- Strong customer service skills, able to work in a service‑led environment.
- Excellent digital and administrative skills with meticulous attention to detail.
- Effective communication – in person, telephone, digital and written.
- Strong organisational and multitasking abilities.
- Resilience and empathy when dealing with sensitive information and situations.
- Team player, able to work collaboratively and flexibly to deliver business objectives.
Employment Details
Standard full‑time hours are 37 hours per week (Monday to Friday). Part‑time, flexible and job‑sharing arrangements may be considered in accordance with the MoJ’s Flexible Working policy.
Immigration
This role is not eligible for new Skilled Worker visas. Existing visa holders may apply, subject to UK immigration rules.
18089 - Operational Support Officer in Manchester employer: Career Choices Dewis Gyrfa Ltd
As an Operational Support Officer with HM Courts & Tribunals Service, you will be part of a dedicated team that values excellent customer service and administrative support. Our inclusive work culture promotes collaboration and flexibility, offering various employment arrangements to suit your needs. With opportunities for professional growth and development, you will play a vital role in ensuring the smooth operation of court proceedings while making a meaningful impact on the lives of court users.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 18089 - Operational Support Officer in Manchester
✨Dive into Local Government Events
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We think you need these skills to ace 18089 - Operational Support Officer in Manchester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Career Choices Dewis Gyrfa Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Get to Know Public Sector Values
Before your interview with Career Choices Dewis Gyrfa Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Career Choices Dewis Gyrfa Ltd.
