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- Tasks: Process claims for judicial fees and expenses, ensuring accuracy and compliance.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Enjoy a competitive salary, job security, and the chance to serve the public.
- Why this job: Be part of a team that delivers justice and supports communities across England and Wales.
- Qualifications: Strong attention to detail and excellent communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
The Judicial Fees, Expenses and Payroll (JFEPs) Team is a central part of Judicial Pay and Expenses and the Chief Financial Officers Directorate. The JFEPs team processes judicial fees and expenses claims, as well as witness and appellant costs from courts and tribunals.
The key purpose of the Claims Caseworker role is to receive and progress for payment claims for judicial fees, expenses and witness and appellants’ costs arising from the Courts and Tribunals, and to deal with claimant’s queries, responding by letter, email or telephone.
- Receive and process fee and expenses claims arising from Courts and Tribunals.
- Check and complete first line approval, confirming claims are valid, correct and comply with policy.
- Action claims in accordance with established procedures to ensure timely and accurate payment.
- Reject incorrect claims and advise claimants; accordingly, identify instances of non-compliance with policy and refer to team leader.
- Answer and/or appropriately redirect enquiries from HMCTS staff, judicial office holders and other customers.
- Work as part of a team to clear the workload efficiently ensuring equal standards of service across all customer groups.
- Proactively look for opportunities to improve processes and activities of the team.
Other duties: undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Claims Caseworkers work within a team with regular management support and have contact with claimants, including judges, legal professionals and lay members of the Tribunals; they may liaise with Courts and Hearing Centre staff, and partner agencies such as IT and payment service providers.
14592 - Claims Officer in Manchester employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14592 - Claims Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at HMCTS or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of a Claims Officer. Think about how your skills align with processing claims and handling queries. We want to see you shine!
✨Tip Number 3
Show your passion for public service! During interviews, share why you’re committed to making a difference in people’s lives through justice. It’s all about connecting with the mission of HMCTS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 14592 - Claims Officer in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Claims Officer role. We want to see how you can contribute to our mission of delivering justice!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out!
Show Your Passion for Public Service: Let us know why you're interested in working with HM Courts & Tribunals Service. We’re looking for individuals who are committed to making a difference, so share your motivation!
Proofread Before Submitting: Always double-check your application for any typos or errors. A polished application shows attention to detail, which is crucial for the Claims Officer role. And remember, apply through our website!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Claims Officer role and its responsibilities. Familiarise yourself with the processes of handling judicial fees and expenses claims, as well as the importance of compliance with policies. This will help you answer questions confidently and demonstrate your commitment to delivering justice.
✨Showcase Your Communication Skills
As a Claims Officer, you'll be dealing with various stakeholders, including judges and legal professionals. During the interview, highlight your communication skills by providing examples of how you've effectively handled queries or resolved issues in the past. This will show that you're capable of maintaining professionalism in all interactions.
✨Demonstrate Team Spirit
The role requires working closely with a team to ensure efficient workload management. Be prepared to discuss your experience in collaborative environments and how you contribute to team success. Mention any specific instances where you helped improve processes or supported your colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face as a Claims Officer and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
