At a Glance
- Tasks: Assist customers with mobile phone insurance claims and provide excellent service.
- Company: Join a diverse team at Chubb, a leader in customer service.
- Benefits: Competitive salary, training, wellness support, and flexible work options.
- Other info: Enjoy a hybrid work model with great career growth opportunities.
- Why this job: Make a difference by helping customers navigate their claims with confidence.
- Qualifications: Strong customer service skills and basic computer proficiency required.
The predicted salary is between 26436 - 26436 £ per year.
About the Role
Customer Service & Claims Advisor – Start
Date: 27th July 2026.
Shift patterns: Monday shift.
Training: 2-week programme (2 days per week on site at Manchester office).
Contract: Permanent, hybrid – 2 mandatory onsite days, 3 work‑from‑home days. 40 hours per week.
This role requires you to be available for all shifts listed above and to work from our Manchester office for the required days.
A desktop PC will be provided for office use; a secure Ethernet connection is required.
Key Responsibilities
- Handle inbound calls from customers wishing to make a mobile phone insurance claim.
- Assist customers through the claim process, including fresh claims, updates, general enquiries and policy cancellations.
- Follow scripted questions on the PC to determine and present available options.
- Maintain accurate and timely data entry on all customer interactions.
Requirements
- Strong customer‑service attitude and confidence using PCs.
- Excellent communication skills and the ability to interact with a diverse range of customers.
- Good computer skills and the ability to navigate multiple systems efficiently.
- Flexibility, strong attendance and punctuality.
- Basic DBS (criminal record check) and credit check required.
Benefits & Perks
- Competitive salary with regular performance reviews.
- Fully paid two‑week classroom training.
- Cycle to Work Scheme (up to £10,000).
- Eyecare support voucher and holiday purchase scheme.
- Workplace pension and monthly Inspire Awards.
- Access to GP, mental‑health, financial and legal support services.
- Well‑being webinars and employee experience initiatives.
- Health & Safety
No time off can be approved within the first 8 weeks of employment.
Equal Opportunity
Teleperformance is an equal‑opportunity employer and promotes a diverse workforce.
#J-18808-Ljbffr
004 - Customer Service - Chubb in Manchester employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an exceptional employer that champions innovation and strategic growth within a collaborative environment. Employees benefit from a strong focus on professional development, competitive remuneration, and the opportunity to make a significant impact in the European market. With a commitment to fostering high-value partnerships, this role offers a unique chance to thrive in a dynamic and supportive workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 004 - Customer Service - Chubb in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 004 - Customer Service - Chubb in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
