At a Glance
- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant Telford Hotel, Spa & Golf Resort team.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must be friendly, courteous, and able to resolve conflicts.
The predicted salary is between 20000 - 25000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Telford Hotel, Spa & Golf Resort is located in Telford and is a 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18 hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist in Madeley employer: Career Choices Dewis Gyrfa Ltd
At Telford Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer that values our team members and their growth. With a strong focus on employee development, we offer various training opportunities, free health club membership, and generous discounts across our collection, all within a stunning location overlooking the Ironbridge Gorge. Join us for a rewarding career where your passion for outstanding customer service is celebrated and supported in a diverse and inclusive environment.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Madeley
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that night receptionist role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for customer service shine through. Share stories about how you've handled guest enquiries or resolved conflicts in a friendly manner.
✨Tip Number 3
Research the hotel! Familiarise yourself with Telford Hotel, Spa & Golf Resort and its offerings. Knowing about their facilities and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Night Receptionist in Madeley
Some tips for your application 🫡
Show Your Night Owl Side:Make sure to highlight your ability to thrive during the night shift. We want to see how you embrace the night and what makes you the perfect fit for managing our reception after hours.
Customer Service is Key:Since delivering outstanding customer service is at the heart of this role, share specific examples of how you've gone above and beyond for guests in the past. We love hearing about your experiences!
Be Professional and Friendly:Your application should reflect a courteous and pleasant attitude. Use a friendly tone in your writing, as we’re looking for someone who can create a welcoming atmosphere for our guests.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Telford Hotel, Spa & Golf Resort.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Night Shift
Familiarise yourself with the unique aspects of working nights. Understand how to manage guest check-ins and check-outs during quieter hours, and be ready to discuss your strategies for maintaining a welcoming atmosphere even when it's late.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved conflicts or went above and beyond for guests, as this role is all about ensuring guest satisfaction.
✨Demonstrate Independence
Since you'll be working with minimum supervision, be ready to talk about your ability to take initiative. Share experiences where you successfully managed tasks on your own, highlighting your problem-solving skills and reliability.
✨Emphasise Your Adaptability
Working nights can be unpredictable, so show that you're adaptable. Discuss how you handle unexpected situations or changes in plans, and express your enthusiasm for learning and growing within the role.
